Ya, looking back, that was a bit of a harsh criticism of the ride ops and that chafes some of the hardcore KIC fans. The thing broke and the workers walk around like zombies. It's their right to withhold information from the guests, but they seem befuddled by how the thing operates. It's sensors, motors, wires, computers and physics that makes the thing work. It's not an animal that wakes up at 7PM. When the ride is down 45 minutes and there's ten workers standing around, it's upsetting not to get a straight answer from any of them. I'm blaming this on ignorance, not malice. It's this ignorance that doesn't give me a good feeling. I ask questions because I'm genuinely curious, but also because it may be worth waiting around for a minor repair to complete.
They may not know how the thing operates and if this is the case then they wouldn't be able to give you a straight answer. There is a slight difference between knowing how to make the ride operate and knowing how it operates and being able to fix said problem.