200 pages of complaints and complements.
That exhibits how things fell apart during the Paramount days. This is just a reminder that it takes some time to turn around the mistakes that Paramount made. Gotta have faith that CF will do it. But, Rome (not Rome, GA) was not built in a day. Now in the years I was a supervisor at the park, I could count on one hand the number of complaints that my operation would receive in a given season. Not that I was a perfect manager but I'd say that it would be the same of any supervisor in the park. I can not imagine any manager keeping their position with the receipt of that amount of complaints. Now we would get a few complements attributed to an employee each week. Those employees would get Apple Cards from Guest Relations.
That was for the entire department, not just one location...thats why I said managers. Again they were compliments and complaints. I kept my position because I personally did not receive a "receipt" of that amount of complaints. We too corrected our complaints and responded to serious ones and disciplined when necessary. We also rewarded our associates with Star Cards which allowed them to purchase items when they collected enough points....not sure what an apple card was used for,but that was an era when I was a kid. I kept my position due to several personal accomplishments that I achieved at the park and am proud to have worked under the Paramount name (if you would like to know those accomplishments I would be more than happy to send you a message). I still enjoy Kings Island regardless of who's name is on the sign and agree with you that Kings Island will continue to prosper as a great amusement park not for the namesake but because of the associates who make the job fun and enjoy it. There will always be a few that will not cut it in such a customer service based industry, and will eventually be weeded out. I still see people working at the park that used to work for me and have now become managers and full-time managers. Thats what makes the park so great.