gigacoaster2k Posted May 5, 2012 Share Posted May 5, 2012 I realize there has been a lot of controversy lately as to what Matt Ouimet was/is going to do for KI and the other CF parks. Well, I was at KI yesterday for the first time this year and I would like to share my positive experience with you. We were waiting at the front gates right before ERT, and all of the employees came out of the Guest Relations office and cheerfully greeted the crowd. Asked us if we're ready to have fun in the park, waved to us, and many of them were passing out park maps. Never in the years I've been going to KI have I seen the employees interact with the guests the way they did. It was amazing. As we walked to Diamondback, employees and even security guards said hello with a smile on their face. I also saw neatly painted white gates with the KI logo in place of the tattered ropes used to hold back the non-ERT guests. A little later, we went to Beast and I absolutely can not believe how the massive amount of retracking has brought that coaster to its former glory. For the first time in a few years I had my hands up and a smile on my face instead of gritting my teeth and clenching the black bar to stop myself from getting jerked around. Beast has needed some love for a long time and it finally got it. When we got something to eat, we headed to the new burrito place (the name of the restaurant escapes me right now but it is where Outer Hanks used to be). I walked in and there it was. FRESH FRUIT. Yes, you read that right. Fresh fruit, and salads. And lots of it. How long have we been asking for this? It was so nice to bite into roast beef, rice, and lettuce yesterday instead of a greasy hot dog and cold fries. The friendliness of the employees was constant yesterday and all the ride crews were having fun. I also noticed a large shelf of cold cut sandwiches with veggies on them at LaRosa's. I'm not sure if they were there before or not, but not everyone does well with greasy food at an amusement park and it is nice to have healthy food options. (I did get pizza, but that's neither here nor there ) Yesterday was also math and science day. There were a few groups that got Fast Lane passes and the way the employees executed it had zero effect on the usual speed of the lines moving. This will be my 17th year visiting Kings Island. In all the years I've been visiting, I have never seen such a genuine and obvious effort to make the guests happy. I know I've said that I won't visit much this year, but seeing my home park turned around like this has me wishing I could go back today. So I would like to give a shoutout to our new CEO. He was at KI yesterday, and I'm disappointed that I didn't get a chance to tell him that he's doing a terrific job. 11 Quote Link to comment Share on other sites More sharing options...
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