BoddaH1994 Posted October 20, 2012 Share Posted October 20, 2012 Kings Island sent out a survey to the Fun Perks members yesterday. I'm not going to link to it on here because I don't want to run the risk of skewing their results. Some of the questions, however, are kind of itneresting and may have implications as to the direction of the program as well as future offerings. Rate your satisfaction level with the FUN Perks rewards program * Satisfied Neutral Dissatisfied How often did you redeem your Star level rewards? * Always Most of the time Occasionally Never How often did you redeem your instant rewards? Always Most of the time Occasionally Never How many Star levels do you think the FUN Perks program should have? 1 - 4 1 - 6 1 - 8 1 - 10 What type of rewards did you find most beneficial? Season pass discounts Bring-a-Friend offers Food discounts Paid attraction discounts How would you rate the FUN Perks customer service staff about the program? Very knowledgeable Somewhat knowledgeable Not very knowledgeable How would you rate the associates at food and merchandise locations in the park about the FUN Perks program? Very knowledgeable Somewhat knowledgeable Not very knowledgeable How often did the associates at food and merchandise locations ask if you were a season passholder when you made a purchase? Always Most of the time Sometimes Never Rate your satisfaction level with the special offers as a FUN Perks member. V Very satisfied Satisfied Neutral Dissatisfied How often would you check your FUN Perks Star status if it were accessible on our mobile app? Much more often Somewhat more often About the same Less often Did you visit the park more this year because of FUN Perks? Yes No Did you spend more time dining and shopping at the park this year because of FUN Perks? Yes No Would this program encourage you to renew your season pass each year? Yes No How important was receiving a free drink wristband in your decision to enroll in the program? Very important Somewhat important Important Not important Rate your satisfaction level with the special offers like the Cheeseburger Basket and VIP Lounge. Very satisfied Satisfied Neutral Dissatisfied Please provide us with your feedback as what you would like to see as rewards. So, what are your thoughts? The season is almost over... did you like the program? Did you like the rewards? What rewards would you like to see added? Quote Link to comment Share on other sites More sharing options...
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