Jump to content
Shackles2garlands

So I bought Platinum Passes Instead of Gold by Mistake

Recommended Posts

So, I flubbed up hard and take responsibility, however I wondered if this ever happened to anyone before, and if anything could be done to change. 

I bought 4 season passes to KI, and made the huge mistake buying Platinum instead of Gold.

I don't know why I didn't catch the difference. I think it was because I was paying via PayPal and got myself frustrated signing in. 

So my fault. However, has anyone ever done this before? We are new passholders.

Their policy on no exchanges I find a little harsh if it is in within like 24 hours. 

I planned to call customer relations tomorrow and ask, however I wondered if anyone did the same before.

I would be okay if they even did everything themselves, as in they just knock off the difference each month per the payment plan, or just exchange the difference for a drink plan or something.

I'm not trying to be difficult. I JUST ordered the passes like 10 minutes ago. 

By the way, I did make sure to contact CR via the online form so they can at least know I just did this.

If we planned to go to other parks, I would be okay with the Platinum. I don't want anyone to think I am being shady. The passes are for me, my husband, our 8-year-old and my 75-year-old mother who lives with us.

  • Like 2

Share this post


Link to post
Share on other sites

First off @Shackles2garlands welcome to KIC!

Here is hopefully an answer for you.

You cannot downgrade a pass once purchased, it can only be upgraded (ie: regular to gold or platinum or gold to platinum) if you did not process the passes yet, or use them for admission, which it sounds like you have not, you can contact the call center (open 11-5) and place a new order with gold passes and then they can refund the platinum order. It will need management approval to do so. I hope this helps!

  • Like 2
  • Thanks 1

Share this post


Link to post
Share on other sites

I don’t know where you live, but your mistake may be a blessing. Cedar Point is a wonderful park as well, and you can now access their beautiful beach, and other areas. Also if you’re planning any vacations near a Cedar Fair park you can stop in for a few hours. We’re planning on going to Virginia Beach, and King’s Dominion is on the way. 

  • Like 2

Share this post


Link to post
Share on other sites

IndyGuy4KI was correct! I got an email from Angela, one of the customer service supervisors, and she said just to buy the Gold Passes and call them, and they would refund the Platinum. 

I just did this now and it was easy as could be! 

Thank you for the help! They were so nice about it! And I want to stress by no means was I trying to be difficult. I knew it was my fault. I am just glad they were so nice to help me fix it!

  • Like 5

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...