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Found 2 results

  1. Hey all, I haven't been to the park in years, but just in time for the 50th, I'm going! I bought my season pass, but I'm so confused. The official KI site doesn't answer my questions... *Will I get a physical pass? (An employee told me no, they don't send physical passes unless you ask for one. But there are pictures of physical passes on the site. So what is your pass if it isn't a piece of plastic?) *The mobile app - how am I supposed to process my pass if I don't have the activation code from the back of the pass, if I don't have something in hand? I got a confirmation email showing that I bought the gold pass, and the drink pass, but I don't have the letters and numbers from the back of a pass that are needed to "process" the pass. Am I supposed to go to guest services or something? *What does it mean to "process" your pass? The app shows what I bought, but it doesn't show that I have "processed" the pass... Thanks all!
  2. So, I flubbed up hard and take responsibility, however I wondered if this ever happened to anyone before, and if anything could be done to change. I bought 4 season passes to KI, and made the huge mistake buying Platinum instead of Gold. I don't know why I didn't catch the difference. I think it was because I was paying via PayPal and got myself frustrated signing in. So my fault. However, has anyone ever done this before? We are new passholders. Their policy on no exchanges I find a little harsh if it is in within like 24 hours. I planned to call customer relations tomorrow and ask, however I wondered if anyone did the same before. I would be okay if they even did everything themselves, as in they just knock off the difference each month per the payment plan, or just exchange the difference for a drink plan or something. I'm not trying to be difficult. I JUST ordered the passes like 10 minutes ago. By the way, I did make sure to contact CR via the online form so they can at least know I just did this. If we planned to go to other parks, I would be okay with the Platinum. I don't want anyone to think I am being shady. The passes are for me, my husband, our 8-year-old and my 75-year-old mother who lives with us.
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