markr Posted July 29, 2011 Share Posted July 29, 2011 I have repeatedly to no avail brought this issue to the attention of Guest Relations, so I am going public with this in the hope that something is finally done. In the Men's bathrooms across from Diamondback, Racer, Backlot Stunt Coaster, and WindSeeker, there is no air conditioning. This is extremely uncomfortable ( and disgusting ) during these killer heat waves. My message to you, management, is simple: Fix the air conditioning! I am not a complainer but when a guest's basic comforts are ignored, this is unacceptable. Quote Link to comment Share on other sites More sharing options...
teenageninja Posted July 29, 2011 Share Posted July 29, 2011 Would be a lot easier if they had air conditioning previously. Quote Link to comment Share on other sites More sharing options...
coasterguy15 Posted July 29, 2011 Share Posted July 29, 2011 I hear you on the need for AC in those bathrooms. I am one of the guys who cleans the bathrooms at the park and trust me, we want AC for those bathrooms just as much as you do. Unfortunately, it isn't a matter of fixing the AC. They would have to squeeze new AC units into the bathrooms. Quote Link to comment Share on other sites More sharing options...
CedarPointer Posted July 29, 2011 Share Posted July 29, 2011 I highly suspect that they would have to do a lot of work on the restrooms if they ever made modifications to them... Quote Link to comment Share on other sites More sharing options...
Browntggrr Posted July 29, 2011 Share Posted July 29, 2011 I am not a complainer but when a guest's basic comforts are ignored, this is unacceptable. Perhaps KI could teach some people proper bathroom etiquette. I have lost count on how many times other guests have left truly disgusting things (i.e. not flushing, not aiming, not lifting seat, purposely clogging toilet etc.) that have nothing to do with air conditioning. Quote Link to comment Share on other sites More sharing options...
windshawne Posted July 29, 2011 Share Posted July 29, 2011 Yes, and in this heat the smell.....eww. Quote Link to comment Share on other sites More sharing options...
coasterguy15 Posted July 29, 2011 Share Posted July 29, 2011 I have lost count on how many times other guests have left truly disgusting things (i.e. not flushing, not aiming, not lifting seat, purposely clogging toilet etc.) that have nothing to do with air conditioning. You are not kidding. One of my biggest pet peeves after cleaning restrooms this year is the guys who take a leak in the stalls and get it all over the seats. I mean come on, really??? Quote Link to comment Share on other sites More sharing options...
markr Posted July 30, 2011 Author Share Posted July 30, 2011 And how about people that use the hand dryers to dry their clothes from the water rides? I understand the park may have to install new a/c units but, as far as I'm concerned, if they can charge ridiculously high prices for food and drinks, there is no reason they cannot afford to put in new a/c units. Quote Link to comment Share on other sites More sharing options...
Titan Posted July 30, 2011 Share Posted July 30, 2011 I can't stand two things: 1. People who vandalize the restrooms. 2. People who stick gum on the tracks of wooden coasters. Quote Link to comment Share on other sites More sharing options...
Browntggrr Posted July 31, 2011 Share Posted July 31, 2011 I understand the park may have to install new a/c units but, as far as I'm concerned, if they can charge ridiculously high prices for food and drinks, there is no reason they cannot afford to put in new a/c units. I can use a restroom all winter, but I cannot ride a coaster all winter. I'll take a clean park with good rides over a/c in the restroom any day. Quote Link to comment Share on other sites More sharing options...
Cpt Crunch Posted July 31, 2011 Share Posted July 31, 2011 If you don't like one restroom out of what, five in the park? then go to a different one. It's that easy. Edit: Nevermind, I just realized you were complaining about FIVE restrooms! Carry on. Quote Link to comment Share on other sites More sharing options...
markr Posted July 31, 2011 Author Share Posted July 31, 2011 If you don't like one restroom out of what, five in the park? then go to a different one. It's that easy. Edit: Nevermind, I just realized you were complaining about FIVE restrooms! Carry on. Not easy if its an emergency. When you gotta go, you gotta go. Quote Link to comment Share on other sites More sharing options...
Browntggrr Posted July 31, 2011 Share Posted July 31, 2011 It's that easy. Perhaps it is not that easy, and more time is spent in the restroom than on rides, thus, a/c is very important. Maybe KI can get Flomax as a sponsor? Quote Link to comment Share on other sites More sharing options...
The Interpreter Posted July 31, 2011 Share Posted July 31, 2011 And if you gotta go near Flight of Fear, heaven help you.... Quote Link to comment Share on other sites More sharing options...
Cpt Crunch Posted July 31, 2011 Share Posted July 31, 2011 And if you run in the park, you will be stopped...so make sure you always go to the bathroom before riding Flight of Fear or Firehawk! Quote Link to comment Share on other sites More sharing options...
markr Posted July 31, 2011 Author Share Posted July 31, 2011 I have enjoyed the humor in this discussion thread but this is a very serious issue from a customer service perspective. We have had so many discussions on these threads about the declining concern for customer service. To me, not providing comfortable restrooms is the ultimate slap in the customer's face. I am sure you understand what I mean, Terpie. Quote Link to comment Share on other sites More sharing options...
The Interpreter Posted July 31, 2011 Share Posted July 31, 2011 See also Camden Park. UGH! Some of the worst rest rooms in the industry, not to mention the only water fountain in the entire park is INSIDE the men's rest room, not refrigerated and has very little water pressure. Waterless urinals, but toilets from the 1950's, broken stalls and decrepit 5 cent coin boxes, nearly all broken. Quote Link to comment Share on other sites More sharing options...
Dalefan Posted July 31, 2011 Share Posted July 31, 2011 Most of the people who post in topics and threads about the way customer service is maybe making a few things up. I'm not saying that anyone on here is. It's just that you hear so many stories about how customer service is at some place. And it's hard to tell if a person is lying or telling the truth about that stuff online or if they tell you face to face if you wasn't at that place when they were. The bathroom issue's are everywhere. Not at one place. I use to clean restrooms at a hospital. I can tell you that the visitors do not care how big of a mess they make anywhere. I think the same thing is happening at Kings Island. The workers can't keep up with cleaning the restrooms due to the 1,000's of people who use the restrooms everyday. Now on to the A/C. The park maynot have A/C or heat in the restrooms due to them having the doors open all the time. It causes the A/C or heat to go right out the door costing money. I know the gift shops and game rooms have all that. But no one is in a restroom for more then 10 mins unless they have a problem. And no one will go to a restroom to just cool off if it is really hot out. I will only do number 1 at a themepark or anywhere else because you never know what is on a seat. Quote Link to comment Share on other sites More sharing options...
The Interpreter Posted July 31, 2011 Share Posted July 31, 2011 Spoken like the male you are. On busy days, the lines for women's rest rooms can go far longer than 10 minutes. And if one HAS to do number two, delay may not be an option, especially when one is full of it. Quote Link to comment Share on other sites More sharing options...
Titan Posted July 31, 2011 Share Posted July 31, 2011 I know this is very off-topic and kind of odd. But sometimes when I have to go number 1 and get on a coaster, I get off not having to go anymore. Quote Link to comment Share on other sites More sharing options...
Cpt Crunch Posted July 31, 2011 Share Posted July 31, 2011 I will only do number 1 at a themepark or anywhere else because you never know what is on a seat. Get two pieces of toilet paper, put one on both sides of the toilet seat, sit on it, germ - free. Coming from a germaphobe. Quote Link to comment Share on other sites More sharing options...
markr Posted July 31, 2011 Author Share Posted July 31, 2011 Most of the people who post in topics and threads about the way customer service is maybe making a few things up. I'm not saying that anyone on here is. It's just that you hear so many stories about how customer service is at some place. And it's hard to tell if a person is lying or telling the truth about that stuff online or if they tell you face to face if you wasn't at that place when they were. The bathroom issue's are everywhere. Not at one place. I use to clean restrooms at a hospital. I can tell you that the visitors do not care how big of a mess they make anywhere. I think the same thing is happening at Kings Island. The workers can't keep up with cleaning the restrooms due to the 1,000's of people who use the restrooms everyday. Now on to the A/C. The park maynot have A/C or heat in the restrooms due to them having the doors open all the time. It causes the A/C or heat to go right out the door costing money. I know the gift shops and game rooms have all that. But no one is in a restroom for more then 10 mins unless they have a problem. And no one will go to a restroom to just cool off if it is really hot out. I will only do number 1 at a themepark or anywhere else because you never know what is on a seat. The simple solution is to fix the a/c and close the doors. Problem solved. I agree that the park cannot keep up with the people that trash the rest rooms but I don't see how that is relevant to the maintence of the a/c. Believe you me, if you even have to be in those rest rooms for 5 minutes to do your business, it is absolutely miserable. Quote Link to comment Share on other sites More sharing options...
Colonel_SoB_fan Posted July 31, 2011 Share Posted July 31, 2011 I am not a complainer but when a guest's basic comforts are ignored, this is unacceptable. Perhaps KI could teach some people proper bathroom etiquette. I have lost count on how many times other guests have left truly disgusting things (i.e. not flushing, not aiming, not lifting seat, purposely clogging toilet etc.) that have nothing to do with air conditioning. I work restrooms at Magic Kingdom, and can tell you these are issues down here Quote Link to comment Share on other sites More sharing options...
windshawne Posted July 31, 2011 Share Posted July 31, 2011 Spoken like the male you are. On busy days, the lines for women's rest rooms can go far longer than 10 minutes. And if one HAS to do number two, delay may not be an option, especially when one is full of it. Oh my god!! LOL Quote Link to comment Share on other sites More sharing options...
HTCO Posted July 31, 2011 Share Posted July 31, 2011 I have enjoyed the humor in this discussion thread but this is a very serious issue from a customer service perspective. We have had so many discussions on these threads about the declining concern for customer service. To me, not providing comfortable restrooms is the ultimate slap in the customer's face. I am sure you understand what I mean, Terpie. People go to Kings Island to ride rides, not go to the potty. Quote Link to comment Share on other sites More sharing options...
bkroz Posted July 31, 2011 Share Posted July 31, 2011 I have enjoyed the humor in this discussion thread but this is a very serious issue from a customer service perspective. We have had so many discussions on these threads about the declining concern for customer service. To me, not providing comfortable restrooms is the ultimate slap in the customer's face. I am sure you understand what I mean, Terpie. People go to Kings Island to ride rides, not go to the potty. There are very few places that people go to specifically to use the potty, but all businesses have potties that are used... So what does that say about their importance? When I go to a restaurant, I do so to eat food, not to use the bathroom. But still I expect there to be a bathroom, and if I use it I expect it to be clean and comfortable. Maybe not "like home," but certainly livable conditions. For the most part, I think there's little you can do about bathrooms like the ones at theme parks. Sure, they can be made quite nice with newer, touch-free technology and nice lighting and plenty of care. But when literally hundreds of people are walking into these buildings and disposing of their biological waste day in and day out, what do you expect? Sure, the older bathrooms in older parks amount to not much more than mega-outhouses. But they are little standalone buildings exposed to the heat with people walking in from the dirty outside all day long. Compare an outdoor, standalone restroom to the one in Festhaus. There are just certain issues that come with the bathrooms like the ones in Coney Mall. And really, I doubt it's a matter of not air conditioning them because of there being no doors. 1) Doors can be easily installed. 2) Look at Flight of Fear, Boo Blasters, or especially The Crypt. Massive openings in which conditioned air pours forth all day and night. Frankly, I'm surprised they haven't used black rubber hanging sheets (like Disaster Transport's) that guests need to push through in order to enter those rides and keep the air conditioning in. But really, doesn't this come down to a "first world problem?" The bathroom isn't air conditioned? Maybe we ought to take a step back and think of what we're really complaining about, and if it deserves the time and attention we're giving it...? Quote Link to comment Share on other sites More sharing options...
RingMaster Posted July 31, 2011 Share Posted July 31, 2011 People go to Kings Island to ride rides, not go to the potty. I beg to differ. After six years in Park Services (specifically cleaning restrooms), I still feel the need to walk into every restroom in the park, even when I DON'T need to go. Quote Link to comment Share on other sites More sharing options...
markr Posted July 31, 2011 Author Share Posted July 31, 2011 With all due respect, the notion that there is nothing that can be done about outdoor restrooms in theme parks is simply a convenient excuse to do nothing. The other restrooms at KI (including the outdoor ones.) other than the ones I mentioned do have a/c. You may say that you should go to a restroom with a/c but if I am by The Beast and have to go badly, I have no other alternative. I give you Holiday World as a perfect example of a park that keeps their restrooms cool and comfortable for their guests. Quote Link to comment Share on other sites More sharing options...
The Interpreter Posted July 31, 2011 Share Posted July 31, 2011 People DO have to go, but they don't necessarily have to do it at a Cedar Fair park. As individual/family decisions are made as to where to go, past experiences will be taken into account. It is cold comfort to know that Cedar Point rest rooms are not up to Kings Island standards, often being unkempt, messy and less than desirable. It is interesting to note that at what was to prove later to be the end of the Snyder/Shapiro era at Six Flags, major emphasis was put on rest room cleanliness. Quote Link to comment Share on other sites More sharing options...
CedarPointer Posted July 31, 2011 Share Posted July 31, 2011 Cedar Point's restrooms are disgusting. Quote Link to comment Share on other sites More sharing options...
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