I worked in Guest Services from 2015-2018. I think my favorite memory was when a young woman and her mom came in to the office looking for some information on KI's accessibility policy for guests with disabilities. I was going through the process with them, and one of the questions we ask when doing our assessments is "is there anything else I need to know to keep you safe today". The teenage girl mumbled something, so I asked if she could say that again because I missed it. Her mom said "Oh nothing, she was at the campgrounds with her friends yesterday, and they were being mean to her and she is having a bad day today because of that." So I went and filled out the paperwork needed for her to safely ride, and when I came back, I also printed out 15 dollars worth of in park credit called "Beagle Bucks" to give to the girl to help make her day a little better. I handed the sheet to the mom and went over the information, and then handed them the beagle bucks and explained what they were and said "I hope this can help make your day here the best day ever". The mom welled up and could not get words out. She simply reached her arms out as an embrace, so we all had a mini "group hug" as she kept saying "thank you so much" over and over. It was such a small gesture. 15 dollars to buy a stuffed animal or a couple of blue ice cream cones, but it changed their whole attitude and day. I loved days like that in the office. There were so many times were you would get wore down by tough situations, but then you helped someone solve a problem, and you could feel their gratitude, and it you remember why you love the job and the park.
(more stories to come!)