Stretch and Kitten

It was an unexpected and shocking visit to say the least. On top of the no wrap amd food quality issues above it was just an odd visit to the Shack all around. The tenders were great amd fresh but had to stand there and wait for quite a while for it because the pan went empty just before my turn. I felt for the girl behind the counter preparing my plate because anyone could tell she was stressed. The ice, sprite and Coke were all out in the machine along with no chicken being ready. She's yelling "guys I need ----" into the room behind the soda machine, and into the back kitchen area but wasnt getting much back in the way of results. Just a bunch of workers moping around not doing much of anything. While waiting, I did notice her take a fresh batch of toast off of the press and noticed it was WAY darker that ive ever seen them. That should of been a clue to look at both sides of mine but didnt. Mine was black but had they replaced our food, it wouldn't have been much of an improvement with the toast. We ate our 3 tenders each, rode The Bat and decided to just leave. The whole experience just ruined the day and we just lost the mood to even be there. I do not know if its a training, staffing, or management issue with that food quality and seeing so many lackadaisical workers doing nothing when so much is needed to be done that has the line at a standstill. I havent ever visited guest relations nor know what, if anything, could be done about our visit. But we surely will be stopping there first thing on our next time into the park. Asking for a refund on the food plans could be a possibility. Had we known there wasnt going to be chicken wraps, we problably wouldnt have added the dining plans. Weve often made the trip down from Dayton just to have a wrap amd catch a ride or two. Looks like those days have came to an end.

First time poster but a longggg time reader. We just returned from the park. Everytime we have went to the park last year and this year up to today, we have always eaten at the Chicken Shack and we both always got the wrap. Its delucious and is the only thing we have found on the meal plan that is actually filling. Last weekend we got our wraps but the worker at the register warned us that they were doing away with the wraps sometime this summer. We arrived today and no more wraps. They are available but you can no longer get them with our dining plan. Thete are signs now posted all over that you can get the usual tender meal or a chicken salad. They wont even give the wrap and allow customers to pay the small upcharge difference between the normal tender meal and wrap. We both ended up getting the tender meals and it was by far the WORST meals we have ever had there. The fries were old and rubbery and the toast was literally burnt black on one side. Besides the 3 tenders, the meal was inedible. We tried to get fresh food but they wouldnt allow it. We are so majorly bummed by this change and how our favorite place to eat in the park has went to utter crap. We asked why they made the change and we were told that many people complained that the chicken salad needed to be added so the park made the switch between the two. ....is thete anywhete else to eat in the park on the plan thats half way decent AND filling? We are wishing now that we didnt pay for dining plans.