Season pass question

[FoF96"]

Hi folks! I have a quick question that could probably be resolved quickly with a call to guest services but wanted to see if this has happened to anyone on here. I have a gold pass that I have had since maybe 2008 and at this point part of the pass has broken off. While it's only the part with my signature on it and the barcode is in good condition I was wondering if they would replace it or if I would need to pay the $15 replacement fee that goes into effect for lost passes? Thanks!

[Gabe]

Last year, I was asked if I wanted a new pass (with slightly different graphics) when I renewed. At the time , my pass was 8 years old and had seen better days.  There was no cost to replace it.  Given the age of your pass and its condition, I would expect the park to issue you a free replacement, after which the $15 would be charged.

[jsus]

$15 is the lost pass replacement cost. There are numerous folks who have reported receiving a new pass when theirs was damaged, at no charge. Cedar Point did the same for my brother and me, it takes like ten seconds and they should know what you mean.

[jbum123]

Stop by guest services in the park. They will print you a new one on the spot. No charge.

Been there, done that. Got the card to prove it!

[FoF96"]

Here is another quick question. In all my years of going I have never had the need to use Guest Services as the park has always satisfied. Where exactly is it located? (Lol?) I'm assuming somewhere near the entrance but second guess is the same building as season pass processing.

[jsus]

It's to your right as you enter the gate building, before passing through the virtual turnstiles.

[jcgoble3]

It's to your right as you enter the gate building, before passing through the virtual turnstiles.

Both before and after, actually. The room can be accessed from both sides of the gate.

[jsus]

Thanks for the clarification.  It makes sense but I'm surely no expert.  

[Gabe]

If you ever have to go there, I can say firsthand that my experience has exceeded my expectations.  After I explained my issue, the staff bent over backwards to accommodate me.  Mr. Ouimet definitely has brought the same level of guest service expectations with him from Disney to CF.

[BoddaH1994]

If you ever have to go there, I can say firsthand that my experience has exceeded my expectations. After I explained my issue, the staff bent over backwards to accommodate me. Mr. Ouimet definitely has brought the same level of guest service expectations with him from Disney to CF.

Mr. O isn't the micromanager that you think he is. The level of customer service at various locations around KI depends on the associates and their supervisors. Make sure next time you stop by the park to let them know that they're doing a good job. I'm sure they'd appreciate it!!

[jsus]

One can have a deep impact within the organization without micromanaging.  It's all about leading your direct reports to do the best job possible and propagate excellence and great customer service down to the front lines.  How?  Challenge your reports to come up with ways to improve..  friendliness, service metrics, etc.  Follow up with them.  A good CEO can have a ripple effect throughout the company, even in a company the size of Cedar Fair.  Same with a bad CEO..  even without micromanaging.