Truth be told, the customer is not always correct. A lot of unknown factors go into the decisions that the park makes. That said, the park is definitely going to do its best to make your visit enjoyable. They profit off of people making multiple visits to the park or better yet buying gold/platinum passes multiple years in a row. The slogan, Best Day Ever, represents that intent of the park to satisfy every guest. Guest services wouldn't exist if Kings Island didn't care. In the case that this post was sarcasm, I think what I just typed is still worth reminding people.