Every dept. has an interest in discarding or rationalizing negative feedback as efficiently as possible. That is why I never complain to management. Ever. I assume the criticism will fall on deaf ears.
But I will say nearly every experience we’ve had in the Brewhouse has been disappointing this year. But then again, you get what you pay for. What do you expect from the type of restaurant that will give you 2 meals a day for 6 months (if you are so inclined) for around $100! I’ve had the same experience with the honey mustard... but honestly, I am pleasantly shocked that the chicken tenders and “barrels” even found their way to my table in under 30 minutes.
Also, if it’s not a typical serving job (where tips are involved), I just assume going in that the staff isn’t going to really take pride in their jobs, and couldn’t care less if a hungry family/dude is happy.
I just go in expecting to be disappointed, and my very low expectations are met every time!
Then we go ride Mystic Timbers and have fun!
Also @IndyGuy4KI, while it’s not my nature to take the same tact as @fyrfyter did with Don, your response was a bit draconian.