Shackles2garlands

IndyGuy4KI was correct! I got an email from Angela, one of the customer service supervisors, and she said just to buy the Gold Passes and call them, and they would refund the Platinum. I just did this now and it was easy as could be! Thank you for the help! They were so nice about it! And I want to stress by no means was I trying to be difficult. I knew it was my fault. I am just glad they were so nice to help me fix it!

So, I flubbed up hard and take responsibility, however I wondered if this ever happened to anyone before, and if anything could be done to change. I bought 4 season passes to KI, and made the huge mistake buying Platinum instead of Gold. I don't know why I didn't catch the difference. I think it was because I was paying via PayPal and got myself frustrated signing in. So my fault. However, has anyone ever done this before? We are new passholders. Their policy on no exchanges I find a little harsh if it is in within like 24 hours. I planned to call customer relations tomorrow and ask, however I wondered if anyone did the same before. I would be okay if they even did everything themselves, as in they just knock off the difference each month per the payment plan, or just exchange the difference for a drink plan or something. I'm not trying to be difficult. I JUST ordered the passes like 10 minutes ago. By the way, I did make sure to contact CR via the online form so they can at least know I just did this. If we planned to go to other parks, I would be okay with the Platinum. I don't want anyone to think I am being shady. The passes are for me, my husband, our 8-year-old and my 75-year-old mother who lives with us.