I processed my pass last Wednesday ( less than 5 mins) and was told to walk to the other ticket windows outside where I picked up my pull-over and was on my way. The guy processing my pass handed my voucher back to me but my daughter wasn`t given hers back but still got her pull-over when I got mine. My guess is that they have a computerized list of which passes were purchased and when, alllowing them to know who is entitled to the pull-overs.
They aren`t bad but I`d never pay the $39.99 they advertise the retail value of them.