KI considered you a performer - with costumes and everything, and you got a little lecture about how you were to conduct yourself in a manner that was friendly and professional - which is totally understandable. They had a program that was designed to encourage this - whenever you got a compliment from a patron, or you did something above and beyond the call of duty, they would give you an "Apple" card - 10 apple cards would get you a new colored apple sticker that you could put on your name tag.
Our costumes were different from the other employees - designed to look the part. There is a huge building that maintains all of the costumes for the park, and each day you got your costume from there. At the end of the day, you took your nametag off and handed it over to them to be washed and/or repaired. Can you imagine what kind of job that is each day?!
At that time we had to memorize a spiel that we would deliver over the main intercom of the train - basically we had to memorize certain facts about each of the animals, and if they were visible, you did that part of the spiel - if not, you didn't - so each go around was different. After I left working there I came back to ride as a patron. They had replaced the driver's spiel with a recording of the Channel 5 weatherman who talked about all of the animals whether you could see them or not.
The crew cross-trained in everything and rotated responsibilities, including taking tickets and assigning cars (the patrons had to spend an extra $1 to ride), manning the station's emergency safety switch, which was used to stop a train if someone broke through the cue lines and got on the tracks while the train was entering the station - this job also doubled for giving clearance to a train about to leave the station, help patrons leave the exit platform, and add or subtract trains from the main line depending on how big the crowd was that day.
The trains themselves are electrically powered of course, and if you were to look closely under the cowlings, you would see that each car has a set of rubber tires running on twin rails. Occasionally one of those tires would go bad, and would cause the train to rock back and forth from side to side. When that happened, the supervisor called the maintenance department, who could come over, take the train off the main line, jack up the car and change out the tires. I was told that the trains were designed to move upwards of 60 miles per hour, but the controls were set so that the maximum speed would only be around 5-7.
More later...