Buffet Restaurant

[craftsnvines]

I was at Kings Island in Ohio yesterday and had a good time until I went into the buffet restaurant. I can't remember the exact name because I was so repulsed by all the dirt and filth. It was the Buffet for 15.99 for adults and 8 or 9 bucks for kids. We paid $60.00 to eat for the four of us and have never been so disapointed in a restaurant. First of all, the floors were sticking to my feet. Not just in front of the buffet, but in the entire restaurant, even in front of the doors and windows. Every table was filthy. I asked someone that worked there to clean my table off before I sat down and it took them 10 minutes to do it. We already got out food and sat down and he showed up to clean it. I told him forget it, we asked 10 mintues ago. I walked straight to the manager and complained about the filth. The buffet had food all over the place. The people that worked the buffet did nothing but stand in one place. I told the manager he needs to clean this place up. It was awful. I told him the health department would not approve of this filth and his only comment was we already been inspected and it was busy. My reply was, " Well apparentaly they didn't see it today. It is the managers job to make sure the restaurant is clean. It doesn't matter how busy it is, put more people out there to clean, it is a restauant. If I wanted to eat in a trailer park setting I would have went to a trailer park. 95% of the tables were dirty. " I got on the phone and called Kings Island and asked for a manager and complained, they of course apologized and couldn't do a thing, only said, the manager at the restaurant knows (since I told hiim) and should probable do something. I did notice people were out there cleaning once I complained and believe me everyone within hearing distance heard me and a few spoke up an agreed with me.

I will never return to that restaurant again and sureely will be speaking to the health department in Mason Ohio. and once I find the corporate headquarters email, I will be notifiying them.

THE FOOD WAS AWFUL!!!!!!! I don't recommend this food to anyone, it was worse than Ponderosa. I expect a little flavor, you could clearly tell the mash potatoes were powdered, the cheap type of powder, too much bad food to tell you about. I've never beeen in prison, but from what I've heard, this was no better than prison food.

[WooferBearATL]

Let me get this right?

You joined this forum to simply post this?

[Phantom Theater]

Let me get this right?

You joined this forum to simply post this?

Maybe.I joined only to tell people I found some really old KI Photos.But now I post regularly.But anyway,I will be going their on wednesday and we planned to eat their so i'll tell you how my experiance was.

[MrPostman]

Even the longest journey starts with the first step.

[The Interpreter]

IF your complaint is legitimate, and you want to be heard...do not even bother sending an e-mail. Not only at Cedar Fair, but everywhere in the world except perhaps in high tech industries, e-mail is NOT taken seriously. It is far too easy. Sit down, write a LETTER and mail it to Mr. Richard Kinzel at Cedar Fair in Sandusky, Ohio. And do NOT exaggerate. Tell the truth, be honest, and tell them what you expect them to do about it.

By the way, in all my days at Kings Island, and I can be one of its harshest critics, I have never once seen a filthy restaurant location. Not once.

[WooferBearATL]

IF your complaint is legitimate, and you want to be heard...do not even bother sending an e-mail. Not only at Cedar Fair, but everywhere in the world except perhaps in high tech industries, e-mail is NOT taken seriously. It is far too easy. Sit down, write a LETTER and mail it to Mr. Richard Kinzel at Cedar Fair in Sandusky, Ohio. And do NOT exaggerate. Tell the truth, be honest, and tell them what you expect them to do about it.

By the way, in all my days at Kings Island, and I can be one of its harshest critics, I have never once seen a filthy restaurant location. Not once.

Strange, most companies that I know have a policy of responding and recognizing emails within 2 days of receiving them.

I would recommend sending an email whenever possible. Most companies are very proactive in that area as they are bound by regulations to keep electronic mail (internal and external) for a period of time.

[The Interpreter]

Oh, they will respond and recognize the email, but not take it very seriously, especially in the amusement business. If you had any idea how many emails they get, most stridently expressing some complaint that isn't really much of anything...and trying to get a free visit in return. . .which doesn't happen.

[WooferBearATL]

Oh, they will respond and recognize the email, but not take it very seriously, especially in the amusement business. If you had any idea how many emails they get, most stridently expressing some complaint that isn't really much of anything...and trying to get a free visit in return. . .which doesn't happen.

Only had to send an email once and that was to SFOG. I got a personal email that addressed every issue that I had brought up. This was two years ago and they actually sent me two tickets to White Water as I already had a season pass. A buddy sent an email (I probably told that story already) about an incident and he got a personal phone call from the park manager and a free season pass for next year.

I've sent an email to Allstate when I had horrible claims service. Within a day I got an email back along with a call from the office manager and the rep's unit manager. I've sent an email to Cingular and had the issues worked out within three days.

In actuality, I've sent many complimentary emails and been rewarded with discounts and nice responses, as well.

Yes, there are a few businesses that are not responsive to electronic communications. But, I've found those non responsive businesses to be few and far between. The worst that I can think of is IBM. Not only do they bury their email contact addresses in the website but it takes them almost a week to respond with excuses rather than solutions.

[Old_Joe]

I got on the phone and called Kings Island and asked for a manager and complained, they of course apologized and couldn't do a thing, only said, the manager at the restaurant knows (since I told hiim) and should probable do something. I did notice people were out there cleaning once I complained and believe me everyone within hearing distance heard me and a few spoke up an agreed with me.

I've witnessed this type of behavior at times and I always wonder why the person feels it's necessary to make a spectacle of it. Just complain to the manager and be done with it, why doncha? If you don't get satisfaction, then go to the next level.

[WooferBearATL]

I got on the phone and called Kings Island and asked for a manager and complained, they of course apologized and couldn't do a thing, only said, the manager at the restaurant knows (since I told hiim) and should probable do something. I did notice people were out there cleaning once I complained and believe me everyone within hearing distance heard me and a few spoke up an agreed with me.

I've witnessed this type of behavior at times and I always wonder why the person feels it's necessary to make a spectacle of it. Just complain to the manager and be done with it, why doncha? If you don't get satisfaction, then go to the next level.

Because people that like to make spectacles in public are usually quite full of themselves.

It's actually pretty sad in general.

I had such an incident occur at Moe's a few months ago. This guy was just belittling and berating this teenage guy behind the counter. I couldn't take it and had ask the guy if it made him feel like a man by picking on a teen that just trying to do his job.

[markalan]

I've always had quick response when I send emails to Cedar Point. If any large company doesn't respond to an email (especially if its sent using a contact form on their company website), then that's a sign of poor customer service. We are in the 21st century, and that's how people communicate in today's world.

[WooferBearATL]

I've always had quick response when I send emails to Cedar Point. If any large company doesn't respond to an email (especially if its sent using a contact form on their company website), then that's a sign of poor customer service. We are in the 21st century, and that's how people communicate in today's world.

And usually those that choose companies that choose to ignore 21st century communications are normally not apt to remain in the 21st century, or at least for long.

[Old_Joe]

.....First of all, the floors were sticking to my feet....

I'm sorry but I just don't want to leave this alone. Clearly, this is a person with quite an ego. I can't get the image out of my mind of this guy walking along... with the floor actually sticking to his feet. I've had the opposite happen (usually at home), but he must have caused a real mess in that place.

[chippewa&idora4ever]

eww gross, sticky floors

[Tomkatt7]

.....First of all, the floors were sticking to my feet....

I'm sorry but I just don't want to leave this alone. Clearly, this is a person with quite an ego. I can't get the image out of my mind of this guy walking along... with the floor actually sticking to his feet. I've had the opposite happen (usually at home), but he must have caused a real mess in that place.

I hate to play "pile on"

but, I will

If the first thing I noticed when I walked into a restaurant was sticky, disgusting floors. Filthy tables and unreceptive employees, I don't think I would even attempt to eat there.

[BavarianBeatle]

.....First of all, the floors were sticking to my feet....

I'm sorry but I just don't want to leave this alone. Clearly, this is a person with quite an ego. I can't get the image out of my mind of this guy walking along... with the floor actually sticking to his feet. I've had the opposite happen (usually at home), but he must have caused a real mess in that place.

I hate to play "pile on"

but, I will

If the first thing I noticed when I walked into a restaurant was sticky, disgusting floors. Filthy tables and unreceptive employees, I don't think I would even attempt to eat there.

I agree. I was at a fast food restaurant several years ago and saw a worker wipe sweat off of her forehead, then immediately use that hand to put lettuce on someone's food. I politely asked for my money back and ate somewhere else.

[dare-to-fly]

I ate at Wings back in June and found the food to be delicious, the staff friendly, and the tables being well maintained. I will admit however, that the floors were rather sticky. That is the only problem I noticed in the entire place.

[BoddaH1994]

IF your complaint is legitimate, and you want to be heard...do not even bother sending an e-mail. Not only at Cedar Fair, but everywhere in the world except perhaps in high tech industries, e-mail is NOT taken seriously. It is far too easy. Sit down, write a LETTER and mail it to Mr. Richard Kinzel at Cedar Fair in Sandusky, Ohio. And do NOT exaggerate. Tell the truth, be honest, and tell them what you expect them to do about it.

By the way, in all my days at Kings Island, and I can be one of its harshest critics, I have never once seen a filthy restaurant location. Not once.

You'd actually be surprised how far emails, calls, and letters get you with Kings Island.

EVERY email that is received with GR feedback is documented along with the park representative's response. Emails are taken seriously and responded to within 24-48 hours. If a guest leaves a phone number, they'll more than likely be called within that time period as well.

All complaints made to the 800 number are documented on a shift report and reviewed by management daily.

Many people have even been contacted who posted negative things on this web site.

People are usually not only happy with the fact that the park responds to their concerns, but also that their concerns are taken seriously.

So by all means, drop them an email, call the park directly at 1-800-288-0808, or stop by GR if you have any comments or concerns. They will be heard.

Ryan

[WooferBearATL]

I hate to play "pile on"

but, I will

If the first thing I noticed when I walked into a restaurant was sticky, disgusting floors. Filthy tables and unreceptive employees, I don't think I would even attempt to eat there.

That's actually true.

And, I'm amazed that no one else (myself included) thought of it.

Why would anyone dine at a restaurant that they found to be disgusting?

Hmmmm, first post and a rant at that. Hmmmm, I smell a troll.

[KIBeast]

IF your complaint is legitimate, and you want to be heard...do not even bother sending an e-mail. Not only at Cedar Fair, but everywhere in the world except perhaps in high tech industries, e-mail is NOT taken seriously. It is far too easy. Sit down, write a LETTER and mail it to Mr. Richard Kinzel at Cedar Fair in Sandusky, Ohio. And do NOT exaggerate. Tell the truth, be honest, and tell them what you expect them to do about it.

By the way, in all my days at Kings Island, and I can be one of its harshest critics, I have never once seen a filthy restaurant location. Not once.

You'd actually be surprised how far emails, calls, and letters get you with Kings Island.

EVERY email that is received with GR feedback is documented along with the park representative's response. Emails are taken seriously and responded to within 24-48 hours. If a guest leaves a phone number, they'll more than likely be called within that time period as well.

All complaints made to the 800 number are documented on a shift report and reviewed by management daily.

Many people have even been contacted who posted negative things on this web site.

People are usually not only happy with the fact that the park responds to their concerns, but also that their concerns are taken seriously.

So by all means, drop them an email, call the park directly at 1-800-288-0808, or stop by GR if you have any comments or concerns. They will be heard.

Ryan

My experience with emails and KI did not go well at all. I tried to contact season pass sales and they never have responded. I was hoping to work something out since my wife got pregnant and we can go, just can't ride a whole lot and we would now be going less times. I can understand if their policy says something to the effect of, well tough. But, no respones whatsoever. At least they could do is contact me and tell me something...even if there's nothing they could do about it.

[The Interpreter]

I was waiting for a more recent experience before commenting. I personally spoke with guest relations about an issue--the same one--over seven times last season, and each time was told the matter would be resolved to my satisfaction. Not only did not that happen at Kings Island, but they never once contacted me at their own initiative. They even told me, when I contacted them, they had delayed in getting back to me due to "conversion issues" with the Cedar Fair purchase.

Fortunately, I contacted Cedar Point, who immediately resolved the matter to my satisfaction. With all due respect, my experiences with Guest Relations and the call center at Kings Island have been uniformly . . . nonresponsive. I cannot say this about any other park. Period.

[WooferBearATL]

I was waiting for a more recent experience before commenting. I personally spoke with guest relations about an issue--the same one--over seven times last season, and each time was told the matter would be resolved to my satisfaction. Not only did not that happen at Kings Island, but they never once contacted me at their own initiative. They even told me, when I contacted them, they had delayed in getting back to me due to "conversion issues" with the Cedar Fair purchase.

Fortunately, I contacted Cedar Point, who immediately resolved the matter to my satisfaction. With all due respect, my experiences with Guest Relations and the call center at Kings Island have been uniformly . . . nonresponsive. I cannot say this about any other park. Period.

The first issue is that they should never tell anyone that they would resolve a matter to someone's satisfaction.

As long as I've worked with the public, there simply is no satisfying some people.

[The Interpreter]

Well, they certainly should NOT do so when they don't have the power to do so....I think Guest Relations at Kings Island needs empowered to know what they can and cannot do...and that obviously was not the case last season.

[BigDogThePirate]

I ate at Wings 1 time earlier this year. It was just me and my brother. We're big buffet eaters. We looked at this place several times last year, but decided it just looked too nasty in there. This year, they expanded the buffet's offerings, so we decided it was worth trying once.

Having eaten at the Midway Market at CP, and several buffets at Disney, we expected something like that. Even though it's the same price as the one at CP, and finally managed by the same company, we found Wings lacking by comparison.

Paper plates. That was enough to almost back us off right there. The food offerings were much improved over last year, but finally I'd still call it fast food quality and poor for $16. There were few dessert offerings. Go to the aforementioned Midway Market for more selection and real plates, or better yet go to one of the casinos like Wheeling Island or the Argosy.

Worst of all, they closed at 7, even though the park was open until 10. Even if you have a sloppy presentation, limited selection, and poor food quality for the price you are charging, for Pete's sake at least have the brains to stay open and make some money. There were plenty of people being turned away after 7. In case you're wondering, they serve food 1/2 hour past closing. At least we were asked and told several times to make sure we'd got our food and they were closing.

It was after the dinner rush and before closing. So, the place was pretty overrun and dirty. We had trouble finding a clean table, and yes the floors were sticky beyond all belief. It got cleaner and cleaner as we ate. I was left with the impression that they just couldn't keep up with the crowd. Finally they did have the buffet and many tables cleaned up, but it was closing time. It was pretty obvious that they would not get the floor cleaned up.

So we never went back to Wings. It's smarter to starve and eat buffet at the end of your day. Since it's the end of the day, you're smarter still to drive down to 19 and eat at the Golden Corral down there. More selection, better food, ok maybe not so clean, but it costs a lot less.

We felt like most of the problem was that they were just understaffed. We've seen lots of signs of that all year and especially this past weekend that they just don't have enough workers right now.

Like I said, we're big buffet eaters, so maybe we will give this place another shot later once they've had some more time to learn. For now, La Rosa's is still the unchallenged king of KI's dinner offerings.

[dare-to-fly]

That's a consensus on the sticky floors. From what I remember it wasn't the look of a dirty sticky, but it was just sticky all over. Perhaps they need a simple change of cleaning solution on the floors. Cleaners could make a floor sticky, and that would at least solve that problem.