June 16, 201610 yr If he hasn't already, he should activate his account by clicking the link in the e-mail that was sent when he signed up. If his password doesn't work, or if he never got that e-mail, he should use the "Forgot my password" link to reset his password. Once the password is reset, he should be able to log in. If he doesn't receive the confirmation or password reset e-mail, there may be an issue with his spam filter or e-mail provider. He should be sure to check the spam/promotions folder in his e-mail, if applicable.
June 16, 201610 yr Author It turned out he was putting in his email rather than his username when he tried to log in.
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