July 5th TR Good, then bad

[Guest rcfreak339]

I don't think he over reacted. If a operator at any park said that to me, I would try and tell someone. The point is that the operator shouldn't have said that, there wasn't a reason to. If they wanted him to get off, they should have said "get off". Not "About time, we are all sick of seeing you".

[skaterboy22101]

I don't think he over reacted. If a operator at any park said that to me, I would try and tell someone. The point is that the operator shouldn't have said that, there wasn't a reason to. If they wanted him to get off, they should have said "get off". Not "About time, we are all sick of seeing you".

Thank you Cody. finally people are seeing my side of all of this.

[ajbt1981]

Sorry for DP. Me and Patrik are good friends, and he asked me to help him, so I did. He asked me to help him direct the GP to the line entrance.

I go to the park for both reasons. I am friends with a lot of workers there, but that doesn't give the other employees there to do that. The person who said that does not like me. It's obvious. That still doesn't give them the right to say that. I had every right to complain. I'm not going to sit around and let someone say that to me, or anyone else in that matter. It's not right. So if people think i'm in the wrong to go and complain, then think that. I did the right thing.

I disagree with the point that you had a right to complain. Since the guy doesn't like you, the comment he made to you was done simply because of that. It had nothing to do with you being a "guest" in the park. It had everything to do with the fact that he didn't like you. Instead of complaining to guest relations about it, you should be complaining to your friends or asking the guy what his problem is with you.

[violakat03]

One thing you are taught in any sort of public interaction position is that you check the outside world at the door. What goes on at home, school, etc, does not matter. If you're in a bad mood or angry, check it at the door. When you are working, you treat everyone with respect and courtesy, no matter if they're your friend, enemy or a complete stranger.

It is never acceptable for someone to carry over a grudge into their job. Check the grudge at the door and treat the person just like you'd treat any other guest.

Now, was the guy joking around? It's not for us to say, we weren't there. It could go either way. But one thing I've learned in my many years in sales is that perception is everything. Everything you say can be perceived differentli and you have to be very aware that that perception is the one you want it to be. If something can be taken wrong, you don't say it. His perception was that it was meant as an insult, so he went through the proper channels to make sure his perception was known. Maybe in the future this ride op, and others reading this thread, will think about how their words can be perceived.

Posted from my BlackBerry mobile device.

[Gabe]

while waiting for the srl line to open sometimes, i've been told by ride ops that there are other rides to go on and that maybe i should try those..i reply by saying i'm quite happy here right now and that i'd rather not wait in any slow moving lines at the moment. I laugh it off and reply in a sarcastic tone so my answer usually disarms whatever hint of rudeness might have been left in their tone.

[faeriewench]

CF like Disney? HA! Like that's ever going to happen.

What I was trying to compare was the friendliness around the park of Disney. CF should look at that. People often tend to go back to a park that was really nice, epically if employees go out of there way to do something for a guest.

Disney? lol Thats not always true for them either. I've had my fair share, probably the dumbest thing happened several years ago in Fort Wilderness. I wont go into detail on what happened (a group of select few here know the story so they can sit and chuckle or shake their heads with arms crossed over their chests). Its amazing what a pet cat and a first aid kit offered to the associate (whos eyes were so wide my grandpa thought his eyeballs were gonna just pop out of his head) can do. Just weeks after we left and told them we're taking our business to Cedar Point, Disney changed that policy. I know we were not alone but still funny how after we there....Just sayin'

carry on.

[Mighty Mouse]

Since none of us was there when the remark was made to you, we can speculate all day about the intent of the ride op. My comment is directed toward when you went to Guest Relations. When you spoke to the first person there, were you fairly calm in describing what had happened or were you yelling at the Guest Rep about what had been said to you? We've all had that "last straw" that pushes us over the edge into a tantrum. If you were yelling in GR, they probably just viewed you as someone out of control. With people like that, if you can't calm them down quickly, the best you can do is try to get them to go away quietly. If you want to be taken seriously, you need to take a deep breath and calmly explain what happened and why you don't think it was someone making a joke. You will be more likely to get the result you are looking for then.

I'm not trying to get you mad by saying this. I'm just someone who's BTDT on both sides of the issue.

[skaterboy22101]

Since none of us was there when the remark was made to you, we can speculate all day about the intent of the ride op. My comment is directed toward when you went to Guest Relations. When you spoke to the first person there, were you fairly calm in describing what had happened or were you yelling at the Guest Rep about what had been said to you? We've all had that "last straw" that pushes us over the edge into a tantrum. If you were yelling in GR, they probably just viewed you as someone out of control. With people like that, if you can't calm them down quickly, the best you can do is try to get them to go away quietly. If you want to be taken seriously, you need to take a deep breath and calmly explain what happened and why you don't think it was someone making a joke. You will be more likely to get the result you are looking for then.

I'm not trying to get you mad by saying this. I'm just someone who's BTDT on both sides of the issue.

No, I was calm.

I disagree with the point that you had a right to complain. Since the guy doesn't like you, the comment he made to you was done simply because of that. It had nothing to do with you being a "guest" in the park. It had everything to do with the fact that he didn't like you. Instead of complaining to guest relations about it, you should be complaining to your friends or asking the guy what his problem is with you.

So you think just because they don't like me, I don't have the right to complain? Like what Kat said, all of that should be left at the door. They should know better then to say that at work. So, you better believe that I had EVERY right to complain.

[DeLorean Rider]

You know, I'm not going to pick a side, but from experience at KI, Disney, food service, professional business, and other random jobs; employees don't simply make rude comments to customers unprovoked. In addition, customer service people do not simply dismiss complaints and concerns without cause. Now I'm not saying that it was okay for the employee to say what they said, if they said it, but you're also certainly not the first person to re-ride a ride multiple times, and every person who does so does have this experience. Perhaps there was something you did, or some way you had acted that would put both you and the employee at fault. Can you imagine anything you've ever done at Diamondback or KI that could possibly cause a park employee to possibly not hold you in the highest regard?

[Mighty Mouse]

Since none of us was there when the remark was made to you, we can speculate all day about the intent of the ride op. My comment is directed toward when you went to Guest Relations. When you spoke to the first person there, were you fairly calm in describing what had happened or were you yelling at the Guest Rep about what had been said to you? We've all had that "last straw" that pushes us over the edge into a tantrum. If you were yelling in GR, they probably just viewed you as someone out of control. With people like that, if you can't calm them down quickly, the best you can do is try to get them to go away quietly. If you want to be taken seriously, you need to take a deep breath and calmly explain what happened and why you don't think it was someone making a joke. You will be more likely to get the result you are looking for then.

I'm not trying to get you mad by saying this. I'm just someone who's BTDT on both sides of the issue.

No, I was calm.

I disagree with the point that you had a right to complain. Since the guy doesn't like you, the comment he made to you was done simply because of that. It had nothing to do with you being a "guest" in the park. It had everything to do with the fact that he didn't like you. Instead of complaining to guest relations about it, you should be complaining to your friends or asking the guy what his problem is with you.

So you think just because they don't like me, I don't have the right to complain? Like what Kat said, all of that should be left at the door. They should know better then to say that at work. So, you better believe that I had EVERY right to complain.

I think you had a right to complain. The fact is, in a customer service position, even if a customer is abusive (and I'm not saying you were) the employee should NEVER respond rudely it's just not professional. If the ride op had a problem with you, he should have gotten a supervisor to deal with you not made that comment. The reason he didn't is that he knew his boss would have told him that he was wrong. Sadly, more and more places don't enforce a professional work ethic for their employees.

As to guest relations, unfortunately, you fell victim to the "teenagers don't matter" syndrome. It sucks but there is not much you can do about it until the large percentage of teenagers around you realizes that they are not the center of the entire universe.

[HTCO]

I think you had a right to complain. The fact is, in a customer service position, even if a customer is abusive (and I'm not saying you were) the employee should NEVER respond rudely it's just not professional. If the ride op had a problem with you, he should have gotten a supervisor to deal with you not made that comment. The reason he didn't is that he knew his boss would have told him that he was wrong. Sadly, more and more places don't enforce a professional work ethic for their employees.

As to guest relations, unfortunately, you fell victim to the "teenagers don't matter" syndrome. It sucks but there is not much you can do about it until the large percentage of teenagers around you realizes that they are not the center of the entire universe.

Well put. I agree with you. Especially that last phrase..

It sucks but there is not much you can do about it until the large percentage of teenagers around you realizes that they are not the center of the entire universe.

Emphasis Added.