No, I was calm.
So you think just because they don't like me, I don't have the right to complain? Like what Kat said, all of that should be left at the door. They should know better then to say that at work. So, you better believe that I had EVERY right to complain.
I think you had a right to complain. The fact is, in a customer service position, even if a customer is abusive (and I'm not saying you were) the employee should NEVER respond rudely it's just not professional. If the ride op had a problem with you, he should have gotten a supervisor to deal with you not made that comment. The reason he didn't is that he knew his boss would have told him that he was wrong. Sadly, more and more places don't enforce a professional work ethic for their employees.
As to guest relations, unfortunately, you fell victim to the "teenagers don't matter" syndrome. It sucks but there is not much you can do about it until the large percentage of teenagers around you realizes that they are not the center of the entire universe.