Poor Ride Operations Experience Tonight

[Pez]

The ride operations at Kings Island have always been very good, until tonight.  Unfortunately, I just had a poor experience at The Beast.  I got to about ten people from the front of the line for the back half of the train and the ride opp stopped letting people through from that line.  She let the fast pass people in, then let the people in line for the front of the train fill in the whole train.  Then she did it again for the next train.  Then another ride opp show up and they let six people in from our line and the rest was filled in from fast pass and the front.  So now I'm close enough to ask why she wasn't letting our line through.  She said she had the front line and the other ride opp who was away for a couple trains had the back line.  It didn't occur to her to let some people from each line through for each train.  I found her reason unacceptable, but there was nothing to do about it at that point. Before the next train, the ride opp who was away for a couple trains told us that they were stopping the ride for fireworks.  It was 9:36.  I went to guest services to register my complaint and left the park displeased with my visit.

[silver2005]

Wait...I thought the coasters had only one operator be a line separator. Why are there 2?  Furthermore, The Beast crew should know that both 'lines' that separate are made from that one line, right?  Its just separated for people who prefer back or front (which, I see a lot of people switch it up when they actually get to the trains).  That part I'm with you. I honestly think they need to redesign some of the older stations' queues and get rid of the back/front dividing lines.

However, the ride stoppage for the fireworks is only temporary and is done every closing involving fireworks.  The Beast, particularly around the first brake shed, is within 100 yards (probably closer) of where Rozzi's shoots off the fireworks. They have to close it due to embers striking the track and riders.  They then have to inspect the track in that area for problems before letting the rest of the line ride.  Its not that they close the ride early unless there's a true technical difficulty with it, its for safety's sake.  

[Pez]

They announced they close the ride at 9:45.  In the past, that is when they stop letting people on.  Tonight, at 9:36 pm the ride opp told me they were not letting anyone else on until after the fireworks.  I understand the necessity to stop the ride for fireworks.

[Pagoda Gift Shop]

I'm glad you stopped at guest services.  That is the way to make sure your concerns are properly reported.  I'm sorry to hear you had a bad experience.