To, among other things, speed service:

http://www.star-telegram.com/business/story/256578.html

Kings Island could use some food upgrades next year as well.

Yep. To the facilities AND to the food itself. This past season I on more than one (or even two) occasion(s) got COLD food in the park, food that was supposed to be hot. This had never happened to me before. Not to mention the typical food service employee in the park this year was usually sullen at best. Something needs to be done in foods at Kings Island. Perhaps that is one of many reasons I see so many people eating in the parking lot these days.

And THAT may be the REAL reason the don't allow re-entry during Halloween Haunt? A desperate attempt to force up per-caps?

That's easy to fix, just eat before you go to the park, that's what I did last Friday. I had no plans on eating in the park last week. They last few times, I've been really disappointed, not just by the food, but by the employees.

^Same here, if there is a department at Kings Island I have a problem with during my visits, its usually always the food employees. It's been that way for a few years.

I wish they would bring the park satisfaction survey back. Some people don't feel like going to GR every time something isn't right.

I wish they would bring the park satisfaction survey back. Some people don't feel like going to GR every time something isn't right.

I wouldn't mind filling out a survey. I'm sure everyone that went to the KIC event this year would've been glad to fill out a survey for the park. I've said in basically all my trip reports this year that I left for food. I hope KI sees what SFOT is doing and follows suit.

yeah, a few changes may just pull them out of that debt that is keeping them from making the changes!

Did that make any sense?

(It did to me)

Oh I love business strategy!

Translated: Sometimes you have to spend money to make money. Or to pay off borrowed money.

I do think the food pricing is way too steep for the quality delivered. Good, fast and cheap. The old stereotype in business is pick any two. Unfortunately, when it comes to KI food, you are lucky if you get even one of the three. Most people would happily settle for any two of the three, but NOT only one. Few would contend that KI food now is of high quality, fast AND inexpensive. Since inexpensive is out of the question, the food and service SHOULD be really good and the service should be fast.

I wish they would bring the park satisfaction survey back. Some people don't feel like going to GR every time something isn't right.

So you are going to find a person that has a survey or you are going to fill a survey out everytime something is not right?

What the difference between a survey and going to GR?

If someone is upset enough about a certain issue, they should bring it up. If they don't bring it up then they must have not been to upset to begin with.

He's referring to the online survey's they used to do. So no, he wouldnt have to find someone to give him a survey, he would just take it online.

So you are going to find a person that has a survey or you are going to fill a survey out everytime something is not right?

Online or not, you are going to get more miles from a park representitive than any survey.

I completely disagree. The park Representative (unless he/she has been bombarded by fuming guests) just sees one side to the issue, and only ONE issue. That issue will not get acted upon until the guest experience has been duplicated. For one because the guest could be giving a "story" and two, the situation may have been specific to some other criteria. Surveys however are compiled, and compared, and contrasted. Responses are grouped, ordered, and typically acted upon in order of complaints in any form of business in any time period. Although with a survey you cant put a personal spin on each response or a name or even a face, you can find out whether an incident is isolated or not, and that gets much quicker attention than one personal response to an employee that can be quickly thrown out when it is learned that the responder has other things on their mind, which could have caused the situation or a skewed view of the situation in its entirety!