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Service Decline at PKI


Bat Guano
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I attended on 11/1 this year for FearFest. I have been going to PKI since the day it opened. This year the service was by far the worst I've ever experienced. It seems as if the class warfare problems in the city of Cincinatti have spilled over into the park. When the girl behind the counter comes up to the register, rolls her eyes over to me and says "Yeah".. I thought to myself, "what ever happened to May I help you, or lord forbid "Good Afternoon, may I help you".. Receiving my change I got no comment, not even a smile. What ever happened to "Thank you, or Have a nice day?".. Then I realized I was white, and she wasn't. Perhaps that was the issue. If it would have only happened once, I wouldn't have thought much about it, but this was common throughout my day in the park. PKI needs to do a better job training their help and keep the petty people from working there. It's obnoxious and unneeded. I go to the park to FORGET about the real problems in the world. YOu're breaking the illusion by hiring these people.

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The park isw usually very good about hiring people that are friendly and cheerful all season long. However, by this time of year, many associates are burned out, while no excuse for lousy customer service, it does happen. I too experienced a bad incident on Sunday at the Metal detectors when the worker yanked the keys out of my hand so she could "check" them. She also yelled at the person behind me because they started to come through the detector, but she wasn`t ready because she was checking my keys. I don`t know why she was checking my keys as all the other 26 times I`ve been this season they have never checked my keys.

However, when I bought a Beast hoodie at the Emporium, the worker I paid there was extremly friendly and an excellent worker who had a smile on her face. Overall, I had an excellent day at the park on the BB tour and The Beast and that was all I did because it was too darn crowded!

Edited by CoasterRZ
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Another thing I found odd about the Park this last trip was standing at the yellow line before 10am they give you a little speech about what's tolerated and what isn't. A guy in an FBI hat gave us the parks tolerant behaviour speech. The thing that really stood out was about "only driking alcohol in designated areas" which I can understand, but when he said "If we catch you outside the area, we'll take your beer and kick you out of the park." That's fine, but he added "We don't care, we've already got your six bucks, we'll kick you out".. Now that's a hard stance to take, and it's fine that they take it, but that's not the kind of information you tell paying customers. That sounds like a hard line approach management takes in regards to how they really view us, the customers, and it should also give you an idea of what the management thinks of you. You're just another paying toad at the park... There was no water at the fountains anywhere in the park. If you wanted a drink of water, you had to shell out 3.00 bucks for a bottle of 1.00 water. Is PKI that hard up for cash? The rides were great. The park lacked in the service department. Big time.

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I dont have any real problems to complain about here. I cant remeber anything too out of the ordinary. Not great, but definitly not bad. PKI does a good job of finding the right people for the right job. At least in my opinion. But yes, I have been treated bad by a person or two throughout the years, but thats bound to happen a time or two anywhere. Great Job PKI staff!

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Well I was there both sat. and sun. and I have to say

"WHERE THE H@#$ DID ALL THE PEOPLE COME FROM"

It was way to crowded. And yes I also had one bad experience with one park employee.She gave me an additude.Oh well I guess it was a long year and a very busy day on sunday.Overall with how busy it was I was surprized and very pleased with how pleasent the employees were.

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Well I was there both sat. and sun. and I have to say

"WHERE THE H@#$ DID ALL THE PEOPLE COME FROM"

It was way to crowded. And yes I also had one bad experience with one park employee.She gave me an additude.Oh well I guess it was a long year and a very busy day on sunday.Overall with how busy it was I was surprized and very pleased with how pleasent the employees were.

i understand what ya mean i was at the Park Nov 1st...the park was jammed packed full of peeps...i didnt go anywhere near the fearfest stuff because i dislike fearfest very much the lines where longer for fearfest stuff... but on a other note the lines where VERY LONG for almost everything the only rides my friends and i rode where the Pumpkin Patch express and Scooby doo and the haunted castle!

had to ride the Scooby one last time before the LONG off season! cool.gif

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The park isw usually very good about hiring people that are friendly and cheerful all season long.

I have to challenge this. From what I've seen, the park will hire darn near anybody, and sometimes the customer service gets rather ridiculous. People don't know a thing about please and thank you. It's always "HUH?" or "WHA?" never anything polite. Well, not never, but you get the point.

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Some people do tend to break the rules a little bit near the end of the season, especially if they know that they won't be back, because the park can't really do anything about it.

Plus, we do get a little ticked off when the park gets crowded. Granted, most of ride ops do the same thing regardless of the line, but things often get a little hectic. Many guests are a lot less willing to listen to us when they've been waiting in line. If you find a kid whose too short to ride - man, thats bad.

It also makes our clean-up job a lot harder and longer.

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  • 2 weeks later...

Thats true, long days and big crowds can make us grumpy, but we are trained to deal with it. This is what I tell my associates, you are here to do a job and this job happens to be in an amusement park where people expect you to NOT be rude to them. If you have a personal issue or you are having a bad day, suck it up and deal with it and save it for when you are on your own time, not my time. The park doesnt pay you to slack off and act ****y, they pay you to promote safety and good guest perception. Theres really no excuse for someone to be mean to guests because its there JOB to be nice, if not that at least curtious. Thats just my two cents.

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Dare I ask why the creator of this topic's name means bat poop

Speaking of decline in guest service, i know only of one thing that ****es me off the most about being a busy day. It's your freaking food carts and how you wheel them dang things into my queues at SOB and you throw all your darn boxes either: A. on the ground. or B. You throw them, not broken up, into our trash cans, causing them to rapidly fill, and soon, they are overflowing. Yea, and while we're at it, you guys are the people that need a service adjustment. I came down there once on my way to gun, and one of your dudes was sitting there in uniform behind the comfort of his lemon-chill-mobile smoking a big ol fat ciggarette. Hell yea he was. I told him to put it out, and he just looked at me like i was some kinda idiot. Yea, and you guys sit on the rails all the freaking time too....if guests see you guys sitting on the rails, and we make an announcement to them to get off...what do you think they're going to do. OOH yea, one more thing...i paged a food manager like 3 times this year for this. You guys open our darn queues. That ticks me off. What if we dont want our queues open, they're are sometimes where we arent supposed to open them, or choose not to, but know, that doesnt phase your cigarette smoking rail sitting pieces of crap. Yea...so maybe its not just rides employees that need a service adjustment.

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It's your freaking food carts and how you wheel them dang things into my queues at SOB and you throw all your darn boxes either: A. on the ground. or B. You throw them, not broken up, into our trash cans, causing them to rapidly fill, and soon, they are overflowing.

I know exactly what you mean, at action theater, there were always those venders in the line. Its not only them that make a mess but then they sell bags of popcorn and snowcones to the guests and they get everywhere, I swear, one day when I was doing cleanup at the end of the night, there was a trail of popcorn from the split in the lines, all the way to the pre-show. I was so mad. We even filed a complaint against those venders and they still came back and were dirty as ever.

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