Rallyomalley

I Intend on sending an email this weekend asking those very questions. -Why aren't potential offenders removed from line immediately? If it's an honest mistake, you can easily re-insert them no harm, no foul. -Why can't your "poor man's Jerk line" receive photos or videos. The park is already wired for video and audio surveillance so they can verify submitted footage independently. -Why is only 1 security guard dispatched when a complaint is received? Most of these calls will involve groups....and you're sending 1 guard? Buddy system anyone? I have many more questions...but I told Leslie and Carl I expected answers to these questions given I was accosted for "Keeping the park safe"

I left for the day shortly after leaving guest services after talking with Carl and Leslie. I had zero desire to be there as my day had pretty much already been shot. This all happened around 1130, and I didn't leave guest services until after 2pm. By that time it was packed and I was pretty hacked off so...

My thoughts exactly. I told them I thought everything they did was reactionary, and the least amount they could get away with doing. They just dont act or operate in a proactive or anticipatory manner in my opinion. It's all knee-jerk reactions.

The park suspects it's because I knew the security guard they sent and he and I were chatting prior to them being removed. Edit: according to the park their text reporting system isn't capable of receiving photographs just fyi

That was one of the concerns I conveyed to the park. I was stuck in the queue on a stairwell...not exactly an ideal place to be. There are a number of ways it could've ended up worse. Ffs, one of them was trying to take a photo of me. I told them I felt like I was going to have to watch over my shoulder all day watching for the others. I left.

Ya. Thats one of the reasons I sat and talked with them for so long. Trying to understand how this happens and quite frankly the answers I received to my questions did not fill me with confidence.

The one that attempted to assault me was removed. 2 of the remaining 4 were removed from the queue. The remaining 2 were the ones who verbally harassed me afterwards. Only one was ejected per the park. The remaining 4 were "talked to". However after I met with Leslie and Carl and explained what happened afterwards I was told they would search them out and remove them. But initially only the one that came at me was removed. The rest were sent along after a "Stern talking to". Also. This was a group of 3 adults, 1 later teen, 1 early teen.

I debated on posting this experience, but after more than an hour spent with Leslie (dir. Safety and security) and Carl (area manager, security) I feel like it needs to see the light of day. I used the this line to report some line jumpers this morning. Sent pictures (their system can't receive pictures) and descriptions in addition to location information. AAAANNNDDD...nearly got assaulted for my troubles. As the single security guard that responded (he did everything he could in this situation) tried to remove them from the line, one of the offenders charged at me aggressively, swinging his phone around at me and yelling. I should note here that I had zero interaction with these guests. Didn't talk, speak, anything to them. He got to within a few inches before the security guard was able to yank him back. Security only removed half the group, so I was then subjected to verbal harassment and threats from the remaining group members. Needless to say I was and still am really ticked off. I went immediately to guest services and sat with Leslie and Carl to discuss the events. To her credit (and she is the first person in dir. level position to do so) she acknowledged KI failed in this instance and apologized for it, personally. While I appreciate the sincerity and honesty from her, I am left unsatisfied with the resolution. That "zero tolerance" policy... isn't really that. It's more "they'll get a stern talking to." Furthermore there are so many holes in their security and safety policies that it might as well be a sieve. Make of this what you will, but I think I may be done after this.

I agreed with you until you got to the part I bolded, underlined, and italicized. If the issue/s still persist, then I don't believe it's laboring the point. Now, it'd be another thing if the park fixed said issues and the conversation was still continuing to the point of beating a dead horse. Drawing attention to issue/s that still exist/s should continue until the park fixes them and they are completely resolved. They shouldn't get a pass because they are "trying". Even moreso since the park has been caught being less than honest with us, the GP, and the media. I would straight up call it a lie, but I don't want an infraction over it. Why should they get a break from criticism? Especially when it's warranted.

I shouldn't be surprised...but I am. I can't believe they cut hours on a holiday weekend less than 48 hours in advance. Wonder what they are doing for the paying ticketholders that got bait-and-switched? The fact that it was an email only and they aren't actively getting the message out is....sad. I've said it before and I'll continue to beat that drum, but Senior management is a joke and the lot of them needs to be replaced. Far too many bonehead moves to give them the benefit of the doubt or my money any longer.

Says the statement was made Sunday morning, so it's the the same statement the other news outlets received.

And that is my entire point. Time and again they look the other way, bury their head in the sand, or just flat out pretend that their problems aren't problems.

From the article. "A spokesperson for Kings Island declined an interview. When WLWT contacted Mason police for an interview, we were told all media calls regarding the incidents at Kings Island had to be directed to the assistant city manager who also declined an interview." ----------------------- Just continues to reinforce my previous statements.

See, Here's where I disagree. I was there that day and it felt like a powder keg just waiting to go up. There were plenty of things KI could've done before things got out of control. It starts by enforcing the rules, I think everyone can agree that the park is way too lax when it comes to enforcement and their consequences. They could've restricted capacity based on staffing. 40+ min wait for food or drinks is unacceptable and those kinds of delays only increase the temperature. They could...you know..improve the visibility of their security staff. Cuz gray shirts really stand out well am I right? Not even going to mention training or lack thereof. It amazes me to be honest because I've read countless times on here people defending the park because they have all this data and metrics and they know so much more than us, then y'all come back and say "this is unexpected, how could they have known?" The line that you refer to Brad never stops because it will always be on the park to provide a SAFE environment on their property. And they failed to do so on Saturday night. Edits made to clarify some points.

You mean to tell me that a place that regularly plays host to tens of thousands of people doesn't have a plan for unruly crowds? Is crowd control not a thing? This just plays into my statement about senior management. It is their job to be prepared for this kind of stuff. To say this is "unexpected" is disingenuous at best.

Agree with what you're saying regarding their blaise attitude. Every. Single. Interaction. I've had with senior management has left me scratching my head.

What does throwing a punch have to do with anything? There are plenty of ways to defuse a situation short of throwing a punch. You're incorrect regarding risk management. This is exactly what they do. Identify potential threats to a business and prepare plans and contingencies accordingly.

I'm with you 100% on this statement. I've made 3 trips and it was a dumpster fire each time. I really wish I could've snapped a few photos of the gold tags and upper management Saturday night. The looks on their faces was shocking. They were totally unprepared and it showed. I've said for years that management at KI is lacking in so many ways. This is just one more transgression in a long list that shows me just how inept they are. Edited to add: Many many years ago in another lifetime I was head of risk management and also part of the team that developed our security protocols for a very large entertainment venue. So I do have some knowledge on the topic.

Thanks! That's really good to know. I keep them in a cooler bag that my wife got just for that purpose. Stays cold for about 12 hours.

I'm nearly 42. My days of consuming copious amounts of alcohol in short periods of time are 20 years in the rearview.

Not an excuse and still unacceptable to force a guest to leave to go take medication. Edit: I'm normally willing to give the park some slack. But not anymore. I'm flat out disgusted right now.

I'm gonna tack onto what Brad is saying because I'm pretty hot to trot about the way tonight was handled. They also forbid re-entry. I typically run out to the car before LROTN to take my evening medication. Tonight I was told I could go a) go take my medication and not re-enter Or b) stay in the park and forego my medication That's just unacceptable. I, for one will be calling on Monday and raising he** about it. A guest should not have to forego medication because KI changed the rules unannounced and decided to forbid re-entry. I can't delay taking my medication so I had to leave the park, not get my LROTN...because...you know...I take medication.

So does that mean they don't let anyone else in? I was gonna go up for some night rides around 7 or so.

Crowded. Full Banshee queue. Slightly overcast, sun peeking through in spots. Warm. Windy. Doesn't look like rain. 6 rows filled in junk coaster's queue. Probably 1/2 of DB main queue full already

When did they open it for sale? I must have missed it because it says sold out now. Ran thru my emails fron KI and didn't get one that said they were available.