After watching a train operator get hammered on Sunday about how "Stupid" it is that the train wont stop in boomerang bay until 11:00 AM I stopped to talk to him just to keep other from hammering the poor kid... He helped me with my son's stroller and had a plesent conversation about the park in general and I felt that he deserved some credit for handling things as well as he did. So once I got to the water park and got the kids in the pool i went back to my chair and subbmitted a contact form on the website explaining that "Matt" was helpfull and I appricated talking to him I got an email back from don as follows...
Chas,
Thank you for your feedback. Your comments have been shared with the associate’s supervisor and our rides department managers.
Guest feedback is important. We appreciate your feedback concerning Matt.
Sincerely,
DON Helbig
Public Relations Area Manager | Kings Island
6300 Kings Island Drive | Kings Island, Ohio 45034
(513) 754-5797 | FAX: (513) 754-5725
Now the fact that he actually used Matt's name tells me at least someone read it.
just thought i would share this...