Disney IT Workers Allege Conspiracy, Sue

[The Interpreter]

http://www.infoworld.com/article/3026206/outsourcing/disney-it-workers-allege-conspiracy-in-layoffs-file-lawsuits.html?google_editors_picks=true

[RollerColt]

Wow. And to think I was actually considering working there for IT. My field is very hard to work in sometimes... Businesses will think we aren't needed> then get rid of us> then complain that they are having all sorts of problems. By that point they panic and outsource on the cheap with less than desired quality.

 

It's one of those fields where if everything is going right, we're viewed as lazy and sitting around doing nothing. If everything is going wrong we're... lazy and sitting around doing nothing haha...

[Top Flight Back Deck]

Have you tried turning it off & on again

 

As someone in the field I hear ya.

[The Interpreter]

"Let me take my glass out of this cup holder. Where is the power switch, anyway?"

[Voicetek]

Seems like whenever I call for any type of customer support, technical or otherwise, there is always a foreigner on the other end trying to convince me that if I just turn it off then back on again, my problem will go away.  That's not always the case, but they'll argue with you about it regardless.  One time long ago, I had Sprint.  I had the same phone for 2 years and by the end of my two year contract, my phone was literally falling apart,  The plastic shell of my phone was cracked and falling apart.  I did have insurance though, so I called customer support to ask for assistance.  The guy (more than likely an outsourced foreigner) kept telling me that if I would just turn my phone off then back on again, that my phone would be fixed. I was unaware that rebooting a cell phone could also mend broken pieces of plastic.  I'm not sure how long I argued with him and tried to explain to him that that could never and would never fix my problem.  He just kept at it though, "Just turn it off, then back on again..."  I finally hung up.

 

Companies think they're getting off cheap by outsourcing, however, it just ticks customers off when they have to put up with crap like this.

[Magenta Lizard]

In cases like that, I just tell them I did it. They have a script, they are either unwilling or unable to deviate from it (even if they know it is stupid too) and it cuts through the bullcrap faster if you don't argue it. I'm more likely to be corresponding through text or email tho, I hate talking on the phone.

[RollerColt]

In cases like that, I just tell them I did it. They have a script, they are either unwilling or unable to deviate from it (even if they know it is stupid too) and it cuts through the bullcrap faster if you don't argue it. I'm more likely to be corresponding through text or email tho, I hate talking on the phone.

In all honesty that is the best trick Magenta. Once you finally break their script they're forced to improvise on the fly. Usually that means they expedite you to someone who can truly help: the blessed tier two technician. Some say that we're legend, but we exist and we can help... Getting to us is far more difficult than talking to us hahaha...

[Tanna]

The execs that come up with these schemes usually have their secretaries deal with the problem, and don't understand the irritation of dealing with someone going by a checklist.

I've been keeping up with this case since it first started. From what I understand, It's the Disney theme parks that are doing this, and not the tech from the other divisions. Disney has fingers in many soups. If this scheme were to succeed and cut costs, or put more money in the decision makers pockets, the rest of the tech fields might be affected. Then you'll see the gear that holds Thor up when he flies, and he'll have that goofy blue haze that you see in Jurassic Park movies.