The park’s response when asked if there would be ride removals

[Cincinatired]

So I contacted guest services recently about Drop Tower Delirium Congo falls Invertigo Xtreme Skyflyer And The Bat being removed and heres the vague response they gave me, like if they aren’t being removed say that then

Unlike other SF guest services responses this doesn’t have any employees name, are they scared to say the truth

I think loosing The Bat will hurt the most but the fact they didn’t turn down any of these it’s getting likely the SF ride removal program will be taking these this offseason or next 

[BoddaH1994]

A few possibilities:

1. They don’t know yet. 

2. They know but aren’t allowed to say.

3. They don’t want to fall down the same trap that the other Six Flags did by denying.

The park has had issues with transparency for a few years now, but to be honest I’d rather have this than be lied to. 

[disco2000]

It has been years since they had personal responses to general inquiries into Guest Services.

My friend emails them at least a couple times a year due to medical issues with her daughter.

She just did a search in her email and from 2015 to present (well 2024), it was the generic non-personal signature like above.

She said 2011-2013 felt the most personal with names and direct line phone numbers and felt like the email was actually read and and a response thought out.

Doesn't mean every response is like above.  I am sure there are some that get a personal response based on the specifics of the issue or maybe a supervisor took the email, but I wouldn't read too much into the non-personal signature of your reply back.

[DonHelbig]

8 hours ago, disco2000 said:

It has been years since they had personal responses to general inquiries into Guest Services.

My friend emails them at least a couple times a year due to medical issues with her daughter.

She just did a search in her email and from 2015 to present (well 2024), it was the generic non-personal signature like above.

She said 2011-2013 felt the most personal with names and direct line phone numbers and felt like the email was actually read and and a response thought out.

Doesn't mean every response is like above.  I am sure there are some that get a personal response based on the specifics of the issue or maybe a supervisor took the email, but I wouldn't read too much into the non-personal signature of your reply back.

When I oversaw the Call Center from 2008-2012, I made sure everything was a personal response from the associates. I wanted the communication to be genuine and authentic. I thought that was important. 

[disco2000]

2 minutes ago, DonHelbig said:

When I oversaw the Call Center from 2008-2012, I made sure everything was a personal response from the associates. I wanted the communication to be genuine and authentic. I thought that was important. 

That corresponds fairly well with the timetable my friend indicated.  2013 and 2014 were probably continuation of the foundation you set and by 2015 enough turnover and new direction went with the impersonal approach.  It was certainly noticed by my friend.