In that case, maybe my 5's on everything except service, which received a 4, are all because I usually frequent Stunt Crew Grill. In my opinion, its got to be one of the best places to eat in the whole park. Admittedly, I pay well for it, but the portions are HUGE. My bacon cheddarburger platter fills me up with absolutely no problem, and I've never had a bad one. If I don't eat there, I eat at Chick-Fil-A, and I haven't had any problems there either. The stories you've shared--especially the phone and rap music, I find to be a little distressing.
Hopefully they will improve the food experience overall.