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Kings Island 2014 Discussion Thread


Nick_Plummer
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Two things I noticed today. There is a water leak near an electrical box on the right wall of the queue outside the UFO. It wasn't raining at the time, and I don't think that can help with their electrical issues.

Also, they have it a lot darker on the ride itself than it was earlier in the season. I don't think that could be conserving much power but it's interesting.

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So a little comment on my quick trip yesterday. I dont like commenting on how ride ops do their jobs. But..... Yesterday on Beast, I was disappointed in the crew. From pulling into the station till we got out of the car we stopped 4 times. 4 complete stops. It felt like someone learning to drive a car coming to a stop light.

If the driver/controller was new, I get it. But on a busy day, is that needed? The Beast ran great but sitting in the shed for almost 90 seconds of not moving followed by 4 stops, felt like there could have been a better driver?

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I thought it was interesting yesterday that they WERE assigning seats on DB, but were NOT assigning seats on Banshee.

If I had to guess I'd say the DB crew has been pressured to move a little quicker by someone higher up. I was half-paying attention when I heard over the loudspeaker "blah blah blah 23, 14 cycles". I don't know what was said before the "23" (could have had something to do with what time it was; when I checked my phone after riding it was a minute or 2 before 11:30, so it's plausible that it could have been 11:23 at the time), or why they said anything at all, but they definitely said "14 cycles".

Additionally, there were ride ops taking loose articles from guests as they approached the train, I assume in an effort to speed things up. Whatever they were doing seemed to be working as the stacking was minimal during my 5-10 minute wait time.

I was bummed though because I kind of wanted to marathon DB while riding in different seats each time, but the assigned seating deterred me from doing so.

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^ I noticed this as well. The DB crew were also asking riders to put their hands up when their seat belts were fastened and lap bar secured. They were racing against a clock - someone was calling out specific timeframes (45 seconds, 55 seconds) over the speakers once a train entered the station. There seemed to be a much greater sense of urgency yesterday.

I think Banshee's crew wasn't assigning seats yesterday due to the very small line. During most of the day yesterday, the line ended somewhere on the stairs.

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^ Many groups will allow empty rows to be dispatched while trying to get everyone on the same train. Assigning seats keeps groups together and prevents empty seats.

Of course, those who want to wait a train should find people to go ahead of them in their row - but many don't do that.

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On the subject of power hours, I was next in line for 1-2 on Diamondback at 9:00 last night when the phone on the outside of the control box rang. An op picked it up, listened for a few seconds, then asked the driver for the train count. She relayed the train count to the person on the other end of the line and hung up, and the crew immediately went into power hour mode, with the driver repeatedly saying that each train should be dispatched in 45 seconds.

I'm like... why? Why bother with a power hour when there is virtually no line? If you must do power hours, do them on a Saturday afternoon when the queue is full and you need to keep the line moving quickly. Not in the final hour of the day on a weekday when the rides have just been shut down for weather for almost two hours, causing most of the general public to leave early.

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I'm sure daily and weekly capacity data measures the full day, not just the peak hours. I manage a call center and one of our key metrics is average handle time. Even at night we'll sometimes put a lot of pressure on the employees to get the calls quickly resolved, even if we have many agents available. For some managers, it's not so much about customer satisfaction as much as it is about hitting that goal. (sadly)

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No power hours ever.

Run safetly but efficiently.

If you keep a constant pace, bust ass, and do it correctly with no margin of error, no issues. Then no complaints either from me. If the crew busts ass and a stack happens because of an article or large guest, etc I understand the issue. However when I see they stack because they just aren't moving and dragging on, etc. I critique.

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I get that. I know the crews work very hard. But as an outsider (having never worked in a park) a power hour is silly. Shouldn't the same turn over rate you do in a power hour he what you do during any part of the regular day?

Unless of course a power hour is where you get more crew on deck and help shuffle guests on and off with more people to check harnesses. Then that I get.

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Safety first.

Safety always.

Safety all ways.

How does a power hour fit in with that?

I definitely get the impression during such hours that all else is virtually forfeited in an effort to set speed records, or darn near it.

And it also makes the park look bad. Either they are rushing and taking short cuts during that hour or they are slouchy the rest of the time. That's the perception.

God forbid a dispatch error takes place and there are injuries and/or deaths during such an hour. The trial lawyers will have a field day.

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I've never understood the point of a power hour. Why does the park do them? Why do they think they're necessary?

Competition. Behemoth vs Diamondback vs Intimidator. Not sure if there is a prize or anything. But, what everyone here I'm assuming is seeing is Ride Ops not caring and just going as fast as they can.

It's a sense of urgency. Every step has a purpose, every action has a purpose. Most of the ride ops doing power hours have been at a ride for long enough to follow safety procedures without being obvious. Thus creating the image of not caring and going as fast as they can.

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I do not doubt your sincerity.

That does not explain the situations I have seen where guests have been physically pushed into the seat by the ride op and the restraint literally slammed into their lap.

Or the ones I have seen where restraints were missed.

I'm not saying this happened at Kings Island. Nor will I say it hasn't.

Shameful.

But I guess the ride ops may have beat the clock.

Best day ever? For whom?

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I've never understood the point of a power hour. Why does the park do them? Why do they think they're necessary?

Competition. Behemoth vs Diamondback vs Intimidator. Not sure if there is a prize or anything. But, what everyone here I'm assuming is seeing is Ride Ops not caring and just going as fast as they can.

It's a sense of urgency. Every step has a purpose, every action has a purpose. Most of the ride ops doing power hours have been at a ride for long enough to follow safety procedures without being obvious. Thus creating the image of not caring and going as fast as they can.

Capacity competition between rides may be a reason for the crew, but it's certainly not a reason for the corporate policy that allows them.

I would venture to guess that allowing this sort of thing is intended to keep operators sharp. Normal operation is going to sometimes involve time pressure, such as with stacked trains or the park closing.

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Every position does have a set of functions and processes it must complete in order for the train to advance/dispatch as intended. I agree there. However, are rides running at their best efficiency through these processes? Sometimes yes and sometimes no.

That's my problem with operations this year. Times the crews may seem like they are busting ass, and they are. Banshee crew yesterday was moving quite cohesively through the day. Most notably was a taller female there, I forgot her name to put in good word, but she really had hustle. Many a times she finished checks first and really watched the platform and made sure everything was flowing well.

However Diamondback has sometimes been what I refer to as a zombie crew. Lifeless, no flow, no speed, and just seems out of it. From a confused op at crowd trying to assign seats leaving empty rows and spots on the next train (why only load one train in station??),a few load ops trying to organize purses on one arm with the new policy, and really seem to check at their leisure.

All I ask is keep everyone safe at all times, that's the job, that's all it entails. However please be efficient. If safety checks need to be that long for something, sure ok (see Skyscraper @ CP, it takes a bit of time to get it right & cross checks). However a clamshell lap bar restraint with retractable seat belt does not take long, nor are there cross checks other than controls. Keep efficient, it's not hard to move with a sense of purpose. Just keep em safe and keep the line moving. B&M basically hands you capacity on a silver platter, I don't know how that seems to have failed the past two years with the DB crew.

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They launched fireworks into thunderstorms last week, though extremely few guests stuck around to see them. High winds would preclude the launch, for obvious reasons. I believe that they have cancelled fireworks early in the day if a rainout looks inevitable.

For advice on taking a nap at KI, you should probably ask TTD-120-420. I have never gone to sleep at an amusement park, though I came close once while waiting 30 minutes on the show to start at the Kings Island Theater. Be careful about sleeping at Soak City; you wouldn't want to wake up to a sunburn or stolen belongings.

He's right, I'm KIC's expert nap correspondent.

Some of my favorite places to nap at Kings Island are on top of the Eiffel Tower (slow days only), tables in the shade by the fountains, bench by the main entrance by the park sign, grassy area in Planet Snoopy (least favorite because I hate screaming children), and, of course, the Kings Island and Miami Valley Railroad (my absolute favorite).

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They launched fireworks into thunderstorms last week, though extremely few guests stuck around to see them. High winds would preclude the launch, for obvious reasons. I believe that they have cancelled fireworks early in the day if a rainout looks inevitable.

For advice on taking a nap at KI, you should probably ask TTD-120-420. I have never gone to sleep at an amusement park, though I came close once while waiting 30 minutes on the show to start at the Kings Island Theater. Be careful about sleeping at Soak City; you wouldn't want to wake up to a sunburn or stolen belongings.

He's right, I'm KIC's expert nap correspondent.

Some of my favorite places to nap at Kings Island are on top of the Eiffel Tower (slow days only), tables in the shade by the fountains, bench by the main entrance by the park sign, grassy area in Planet Snoopy (least favorite because I hate screaming children), and, of course, the Kings Island and Miami Valley Railroad (my absolute favorite).

I'd like to see you try that at NJFTP.

Actually, that'd be better than at SFA! You might wake up shoeless. Or woise.

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