marlfox_21 Posted January 27, 2016 Posted January 27, 2016 Okay. I have a serious question, and I really need an answer. My bank is switching to new Credit Cards with a chip. As a part of this change, they are issuing brand new credit cards with brand new Credit Card Numbers. Well, I have purchased 2 Gold Season Passes to Kings Island for the 2016 season under the payment plan, and I have until March 22nd to activate the new card. Whom do I contact at Kings Island to switch this payment over to the new card to avoid losing my pass to a failed payment on the old card? I have attempted to contact the park, but I cannot get an answer. I hope that my question came out making sense! 2 Quote
electricsun Posted January 27, 2016 Posted January 27, 2016 You can go online to change your credit card number. It's really easy. We had to do that last year when my sister's card changed. If they try to charge your card and it doesn't go through, you will get an email telling you how to correct the situation. 5 Quote
malem Posted January 27, 2016 Posted January 27, 2016 Specifically, the online store payment portal is located at https://www.visitkingsisland.com/payments . Once you log in with your order number & e-mail address, you'll be able to update your credit card information. Alternatively, you can link there from the online store by going to ≡Menu->Payment Portal. 4 Quote
jbum123 Posted January 27, 2016 Posted January 27, 2016 I had the same thing happen prior. Just wait for the payment to be declined then click the link in the email to update your card. 1 Quote
Beastie1980 Posted January 27, 2016 Posted January 27, 2016 You can also call the park and they can change your card number for you if you didn't want to do it online. 3 Quote
BoddaH1994 Posted January 27, 2016 Posted January 27, 2016 My card expired during the payment plan last year. I called and updated. No issues. 3 Quote
jcgoble3 Posted January 27, 2016 Posted January 27, 2016 I also had to switch cards during the payment plan last year, due to my credit union deciding to issue all cardholders a new card with a new number for "increased security" or something like that*. I updated through the website with no problem. *Of course, now they've had to repeat that entire process less than a year later due to the new chip card requirement. 2 Quote
malem Posted January 27, 2016 Posted January 27, 2016 Accesso should get with the times and support MasterCard & Visa automatic card updates for recurring bills. There's no reason to require the cardholder to take action when a card expires. 1 Quote
jcgoble3 Posted January 27, 2016 Posted January 27, 2016 MasterCard & Visa automatic card updates for recurring bills I didn't even know such a thing existed. Maybe I should get with the times. 1 Quote
jdf21972 Posted March 28, 2016 Posted March 28, 2016 Yes , the park will be experiencing an uptick due to chip cards being switched over. Your best option is using the accesso website www.visitkingsisland.com/payments or KI App to change your credit card information. If all else fails contact the park at 513-754-5700 but be patient. The park is not officially open and wait times will be long. Sent from my iPhone using Tapatalk 2 Quote
freaks76 Posted March 28, 2016 Posted March 28, 2016 Had to switch cards last year. Looks like I'm gonna have to again here soon. I called and got put on with guest relations (I think). Very quick and easy. The lady I talked to was very helpful and friendly. I tell ya. That payment plan is the best thing since sliced bread. 7 Quote
KIDB Posted March 28, 2016 Posted March 28, 2016 As others have said, you can do it in the payment portal. For some reason I always have trouble navigating KI's season pass portal stuff, so I was thankful for the email I got when my mom forgot to update her card information. I clicked on the link and it was super easy. It did change the payment date for each month though, so be aware of that. Sent from my iPhone using Tapatalk 2 Quote
Tabitha Posted July 31, 2019 Posted July 31, 2019 How can i cancel 2 of the gold passes on my payment plan i have 3 on it but 2 of them are not being used they have only been used once Quote
teenageninja Posted July 31, 2019 Posted July 31, 2019 51 minutes ago, Tabitha said: How can i cancel 2 of the gold passes on my payment plan i have 3 on it but 2 of them are not being used they have only been used once You don't. You paid for them and used them. You are likely SOL. Quote
IndyGuy4KI Posted July 31, 2019 Posted July 31, 2019 1 hour ago, Tabitha said: How can i cancel 2 of the gold passes on my payment plan i have 3 on it but 2 of them are not being used they have only been used once You can pay them off, but once you buy them they are yours. Quote
LuvingKI Posted July 31, 2019 Posted July 31, 2019 3 hours ago, Tabitha said: How can i cancel 2 of the gold passes on my payment plan i have 3 on it but 2 of them are not being used they have only been used once If you did all 3 passes in one payment plan, nothing you can do, but quit paying on all 3 and have them all go inactive.. If they are separate transactions, just quit paying on the 2 you don't use.. If you stop paying you can still get Passes next year, but not on a payment plan. The payment plan restriction last for just the following season 1 Quote
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