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I've ordered quite a few things from the online store (mainly posters and the train cutout assemblies). Every time it's been a safe, fast and pleasant experience. My only complaint is the shipping, which is a flat rate for no matter how much you order. So usually I just wait, and place an order of at least 2-3 things to make it worth the shipping fee. But overall, I'd say a pretty great experience, everything has arrived in good shape as well.

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