Delirium13 Posted July 5, 2010 Share Posted July 5, 2010 How times have changed... Just back in 2002 I was waiting in line for Son of Beast at the end of the night when the ride closed, everyone waiting in line at the time were given free tickets to return, I used my tickets and was not upset by the incident. In fact, I left with a better opinion of the park and their customer service. Fast forward to 4th of July, the whole park gets shut down and nothing. No refunds. Nothing was done. You would not have to go back very far in time for a Kings Island that would have given refunds, you do have to switch owners though... It only ruined their plans, if they let it ruin their plans. Must be a quote out of the Cedar Fair customer service handbook this year. You're right, they should've played hide and seek in the parks many hiding places until the power resumed... Quote Link to comment Share on other sites More sharing options...
Theora Posted July 5, 2010 Share Posted July 5, 2010 removed Quote Link to comment Share on other sites More sharing options...
coaster_junky Posted July 5, 2010 Share Posted July 5, 2010 you edited your post after he commented to include the time you saw the rides down, you can't hold it against him because you left out a detail and snuck it in later. ... and if you had read, you would have know that he stated he was sent home early on saturday, yesterday (the night of the power outage) was sunday. Quote Link to comment Share on other sites More sharing options...
Colonel_SoB_fan Posted July 5, 2010 Share Posted July 5, 2010 At about 5:30 these rides were shut down. Both reopened around 6:30ish Okay, but that still doesn't change the fact that they were both shut down again around 9 PM. I don't see why you want to argue the point - you've already stated that you were send home early, but were later "trucking around Rivertown" - you weren't sitting in front of either ride for the entire evening, so surely it's possible that they were shut down again without you knowing? Or do the ride computers send you texts detailing their operation? "LOL I'M DOWN AGAIN TTYL" Purplehaze, I think I love you, and you make an excellent point. If I had taken, say, my mother, she would have had a terrible time - she hasn't been on a ride at KI since the removal of Winnie Witch's Cauldrons, and only goes for the shows (not so much the food anymore). It absolutely would have been a wasted admission, and considering how good she is at holding grudges and telling everyone about them, they would have lost not only her future business, but probably the business of the gang of old ladies she hangs out with, as well. I don't want to argue, but I also don't want you stating false "facts". First wrong fact. I was sent home SATURDAY. Last night was SUNDAY. I was probably in the park still at the time you went to bed. Second wrong fact. When trucking in an area you get to go through that area and clean take care of trash cans. So by doing this I get a chance to see what happening with the rides. When I went by WWC before fireworks went off, it looked open. You make it seem you were just sitting there watching rides open and close all night. Edit: Coaster Junky beat me to it on most of this Quote Link to comment Share on other sites More sharing options...
Theora Posted July 5, 2010 Share Posted July 5, 2010 removed Quote Link to comment Share on other sites More sharing options...
Pillsberry123 Posted July 5, 2010 Share Posted July 5, 2010 In my opinion King's Island didn't seem prepared for something like this to happen, especially on a holiday. I'm sure the attendance rose during the day, and the park was at its peak in terms of crowds, but a lot of people left unhappy and ticked off. They should have stood there at the exit gates handing people free tickets for another day (I think this would make more sense than a refund, but that's just me). They payed to get in but they didn't get to do anything. It would have made them look better on the news AND would have regained the trust of the many people that have probably lost it at this point. In this economy and job market people aren't going to just kiss off the price of admission as if they don't need the money. Quote Link to comment Share on other sites More sharing options...
IndyGuy4KI Posted July 5, 2010 Share Posted July 5, 2010 How times have changed... Just back in 2002 I was waiting in line for Son of Beast at the end of the night when the ride closed, everyone waiting in line at the time were given free tickets to return, I used my tickets and was not upset by the incident. In fact, I left with a better opinion of the park and their customer service. What was the incident? Quote Link to comment Share on other sites More sharing options...
Purplehaze Posted July 5, 2010 Share Posted July 5, 2010 And not to mention the fact those free tickets do not cost them anything and just think they would have made future sales off of those free tickets such as food and merch. Instead they have a lot of p'ed off customers who bought tickets who prolly will not return for a long time. Quote Link to comment Share on other sites More sharing options...
CoastersRZ Posted July 5, 2010 Share Posted July 5, 2010 I don`t think KI should have given a straight up refund. I think what they should have done is given comp tickets to those who wanted refunds and had a proof of purchase. That way, the park still gets to keep the money that those guests spent on that day`s admission, and the guest gets an opportunity to enjoy the park on a day when things should run more smoothly, and in turn will end up spending more money in the park. And besides, its not like Cedar Fair is still big on the integrity of the gate price, as they are practically giving the gate away with all the deals and specials they have going on right now. Quote Link to comment Share on other sites More sharing options...
Theora Posted July 5, 2010 Share Posted July 5, 2010 removed Quote Link to comment Share on other sites More sharing options...
IndyGuy4KI Posted July 5, 2010 Share Posted July 5, 2010 I don`t think KI should have given a straight up refund. I think what they should have done is given comp tickets to those who wanted refunds and had a proof of purchase. That way, the park still gets to keep the money that those guests spent on that day`s admission, and the guest gets an opportunity to enjoy the park on a day when things should run more smoothly, and in turn will end up spending more money in the park. And besides, its not like Cedar Fair is still big on the integrity of the gate price, as they are practically giving the gate away with all the deals and specials they have going on right now. I agree Robbie, but I think it should have only been people that were going to leave due to the outage. I do not think it would be fair to get a refund or another ticket and then spend the rest of the evening in the park, especially due to the deals as you say and the park being open till midnight. Quote Link to comment Share on other sites More sharing options...
coaster_junky Posted July 5, 2010 Share Posted July 5, 2010 why not just give everyone that left a starlight voucher, i mean, if they left after the power outage happened, then that's what they would have been there during starlight hours and that would be all they'd need back. Quote Link to comment Share on other sites More sharing options...
IndyGuy4KI Posted July 5, 2010 Share Posted July 5, 2010 why not just give everyone that left a starlight voucher, i mean, if they left after the power outage happened, then that's what they would have been there during starlight hours and that would be all they'd need back. That makes sense C_J. Quote Link to comment Share on other sites More sharing options...
Purplehaze Posted July 5, 2010 Share Posted July 5, 2010 No matter who is right and who is wrong nothing can be done about it now, so sad..... Quote Link to comment Share on other sites More sharing options...
Purplehaze Posted July 5, 2010 Share Posted July 5, 2010 Someone asked me the other day if I could have 3 wishes what would it be, I will not say the first two but the third was that CF would sell the park to someone else. But my wishes never come true...lol Quote Link to comment Share on other sites More sharing options...
hamoperator Posted July 5, 2010 Share Posted July 5, 2010 Um, WWC was up all night as was RFYLCB We went by ALL the water rides including WWC and they were ALL CLOSED. All evening. Between 6:30 and 10, we seen staff preventing people from going with a sign saying closed temporarily...??? Quote Link to comment Share on other sites More sharing options...
The Interpreter Posted July 5, 2010 Share Posted July 5, 2010 Someone asked me the other day if I could have 3 wishes what would it be, I will not say the first two but the third was that CF would sell the park to someone else. But my wishes never come true...lol Be careful what you wish for. No matter how badly Cedar Fair may run the park (or well) someone else can always do worse (or better). Quote Link to comment Share on other sites More sharing options...
Colonel_SoB_fan Posted July 5, 2010 Share Posted July 5, 2010 Is that why I cleaned up puke by the WWC exit and cautioned WWC riders to avoid it as they exited. Again technical difficulties happen, but they are usually for a small time. You may of just gotten unlucky when walking by them. I assure you WWC and RFYLCB were open last night, Quote Link to comment Share on other sites More sharing options...
Purplehaze Posted July 5, 2010 Share Posted July 5, 2010 After careful consideration I still want it to have new owners...lol Quote Link to comment Share on other sites More sharing options...
The Interpreter Posted July 5, 2010 Share Posted July 5, 2010 Is that why I cleaned up puke by the WWC exit and cautioned WWC riders to avoid it as they exited. Again technical difficulties happen, but they are usually for a small time. You may of just gotten unlucky when walking by them. I assure you WWC and RFYLCB were open last night, Some people PAY to visit the park. Others are paid BY the park, which, whether they know it or not, may well influence their opinions. Terp, just sayin' Quote Link to comment Share on other sites More sharing options...
Colonel_SoB_fan Posted July 5, 2010 Share Posted July 5, 2010 What I was saying was that WWC and RFYLCB were not closed ALL night like was posted. Quote Link to comment Share on other sites More sharing options...
LimeRockstars Posted July 5, 2010 Share Posted July 5, 2010 Um, WWC was up all night as was RFYLCB We went by ALL the water rides including WWC and they were ALL CLOSED. All evening. Between 6:30 and 10, we seen staff preventing people from going with a sign saying closed temporarily...??? When I went to the lockers at about 9:45 there was no one/no sign at the entrance of WWC saying it was closed. When I went back to that area again at 11.. there was still no one there. Quote Link to comment Share on other sites More sharing options...
KIfan1980 Posted July 5, 2010 Share Posted July 5, 2010 Rides being open or closed is a matter of perspective. If you walk by 2 or 3 times and it is closed each time, to you it was closed ALL night. If you walk by 2 or 3 times and it is open each time, to you it was open ALL night. I think we can safely say that rides like WWC and RFYLCB had some inconsistent operation last night. Quote Link to comment Share on other sites More sharing options...
The Interpreter Posted July 5, 2010 Share Posted July 5, 2010 And it is safe to say that to the average visitor it matters not one iota if the ride was open every second of the night except for the five times they tried to get in line, but could not, as the ride was closed...even if those were the only five times all night the ride was closed. Quote Link to comment Share on other sites More sharing options...
Purplehaze Posted July 5, 2010 Share Posted July 5, 2010 Very well said Terpy Quote Link to comment Share on other sites More sharing options...
Delirium13 Posted July 5, 2010 Share Posted July 5, 2010 How times have changed... Just back in 2002 I was waiting in line for Son of Beast at the end of the night when the ride closed, everyone waiting in line at the time were given free tickets to return, I used my tickets and was not upset by the incident. In fact, I left with a better opinion of the park and their customer service. What was the incident? I'm not positive, just the usual "Technical Difficulties" response was given. They tried for a little bit to get it running and after about 20 minutes they apologized and ushered everyone through the station, giving out free tickets. Quote Link to comment Share on other sites More sharing options...
Oldiesmann Posted July 5, 2010 Share Posted July 5, 2010 I'm really wondering why KI was still letting people into the park if so much was shut down. Did they at least tell guests what was going on before taking their money? I don't understand why the park didn't give refunds or discount coupons. It would have cost them a lot of money, but it would have kept their customers happy and possibly could have earned them a lot more money in the future, especially since it might help them recover some of the money they lost from food/souvenir sales that day. Quote Link to comment Share on other sites More sharing options...
Tassels Posted July 5, 2010 Share Posted July 5, 2010 ^ I wouldn't think so??? I actually think it would be cool to be at KI when the power is off, just me though. It's interesting the first couple minutes, until you head for the front gate and see a line of people stretching from guest relations to the fountains. I been through a total 3 power outages there >.> Amy: I've been through 4, 5 if you count me being in there during that massive storm the year Urgent Scare was Debuted... Mostly all while I worked in rides @ the park Quote Link to comment Share on other sites More sharing options...
Mantis1996 Posted July 5, 2010 Share Posted July 5, 2010 I was in the park yesterday and it was crazy for the guests and workers. Personally I was not looking for any refund or comp tickets but I think some people do deserve them. Mr Kinzel once said to the employees "For many of our guests, their visit to our park is the biggest day of the summer. Do everything you can to make it a wonderful memory they'll never forget." In guest service I many times apologize for things that were beyond my control. This was an awesome oppertunity for the park to show the guests they really do care. Besides the water rides being opened and closed on and off Delirum never ran, neither did Drop Tower, and of course SOB. Even up to 11pm the resturants that did have power had to manually run credit cards. No music with the fireworks, all the up front gift shops and resturants were closed, and they had only generators with spot lights lighting the parking lot. Quote Link to comment Share on other sites More sharing options...
markr Posted July 5, 2010 Share Posted July 5, 2010 When we were riding the train last night after 11PM we saw WWC operating and people riding. Quote Link to comment Share on other sites More sharing options...
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