Have you ever filled out a positive comment form?

[bparrott03]

Just wondering. I have given them in the past, and one so far this year.

Has anyone else ever reconigzed a positive action made by an employee and turned it in to Guest Services?

Has a employee that visits here ever recieve one?

Just wondering.

[WooferBearATL]

At many parks have I done that.

Employees used to get two "Apple Cards" when a guest left a positive Guest Relations comment.

[DropZone99]

I haven't filled one out, but there are alot of times i should of.

My sister's boyfriend once filled out a complaint form because a carny at coney mall kept telling her to play this game and pulling a toy snake in her face and he chased her for a long time. He was't joking around either.

So Ryan [sister's bf] got 3 tickets to KI, but me & my sister don't need them because we have season passes.

[The Interpreter]

I ALWAYS fill out positive guest relations reports when I have reason to. They have been acknowledged, too; by Disney, Paramount Parks, Six Flags, Busch and Universal. Ever small park I've ever left a comment with has also graciously accepted the comment, and dealt with it professionally.

If there is one company conspicuous by its absence, it's only because I have NEVER received ANY kind of acknowledgment of any comment I have ever left them, positive OR negative. Not once. Not in the past. And not this season either. It's as if they are so sure of what they do that their guests' opinions are of no importance to them, whatsoever. Only their money seems to be.

[PKIVortex]

I was thinking about filling out a bad one today, I still may e-mail them, what do you think I should do? He is what happened. I was waiting in line for Shake Rattle and Roll, well the op behind the control panel, wasn't even watching the ride what so ever. He was too busy having his head down, or texting on his cell phone. When I worked at the park, you in no way were supposed to take your eye of the ride at anytime it was in motion. And surely you shouldn't have been texting or playing with you cell phone in front of Guests. He also was using his head to push the buttons to release the restraints. Should I blow this off, or should I let them know about this?

[iChase]

I was thinking about filling out a bad one today, I still may e-mail them, what do you think I should do? He is what happened. I was waiting in line for Shake Rattle and Roll, well the op behind the control panel, wasn't even watching the ride what so ever. He was too busy having his head down, or texting on his cell phone. When I worked at the park, you in no way were supposed to take your eye of the ride at anytime it was in motion. And surely you shouldn't have been texting or playing with you cell phone in front of Guests. He also was using his head to push the buttons to release the restraints. Should I blow this off, or should I let them know about this?

Personally I wouldn't. Yes the texting on the job part is out of line but the head thing is fine. I think you should be able to have some fun on the job without being punished.

[Browntggrr]

I have filled out positive comment cards.

Specifically one after an unfortunate incident at SFNE. The wife and I took a Mother's Day weekend trip to CP, and I noticed that a ride op was doing a rather terrific job at checking restraints and happened to catch an issue many ops would not have seen or cared about (seatbelt was twisted and not buckled correctly).

While it is the norm that a guest will usually complain about poor customer service, positive comments go much further. For instance, a individual operator could be given a promotion for good work, and thus their attitude could influence others on a ride or area.

But all too often I have also complained about incidents where a operator has been just plain rude (also at CP and BGE). But I do not fault the parks. They cannot control every employee, especially an employee that is just having a bad day (each of us has been there) where no matter what you will not be happy.

Without going into too much detail- at CP an operator for the Sprint Carts made my buddy's kid cry when he could not produce his second (consecutive) ride ticket, which I has in my possession so the young boy would not lose it. And at BGE, we were using the Parent swap and an operator for Alpengeist got very upset with us when my wife was not present at the exit with out kids after the ride. She actually was belligerent and then called security on us, and refused to let us ride. Security came up and questioned us about what was happening, but then the supervisor for the ride spoke with other operators as well as some other guests and found out the real story. The operator was immediately taken off the ride, and my entire party was given passes for AC. We were then given free admission passes for the next day (which we could not use).

[jzarley]

If there is one company conspicuous by its absence, it's only because I have NEVER received ANY kind of acknowledgment of any comment I have ever left them, positive OR negative. Not once. Not in the past. And not this season either. It's as if they are so sure of what they do that their guests' opinions are of no importance to them, whatsoever. Only their money seems to be.

Hmmm...you list Disney, Paramount, Universal, and Busch, so I wonder which major theme park company is missing from that list? (I know! It's Tussaud's, huh? )

Edit: I just realized that there are actually two majors missing from your list...So, does that company's name begin with a number or type of tree?

[The Interpreter]

Yes, it does...and as I indicated in my post, it is not a place that counts its flags....

--The Interpreter, who has said 'nuff about dat...(here...)

[CoastersRZ]

Well, I can shed some light on how Coney handles customer comments. If an employee is given a compliment, Vic Nolting will write a response letter to the person who filed the compliment. Vic then forwards the letter with some additional comments onto the employee in question.

Also, if there is a general complaint filed against the rides department. It will eventually get posted in the rides office. A couple years ago, we even had a complaint from a mother saying that she was mad that her seven year old son was too tall to ride the kiddie rides anymore. Not much you can do about that.

[MsAimeeP]

I send in comments-both good AND bad. I m actually more apt to send in good comments than bad because most people never take the time to thank someone for doing their job & doing it well. Most people only speak up when something goes wrong.

[flightoffear1996]

They only time I will fill out a positive comment form is when the I see a worker that will go above and beyond what his job requires him to do to help a guest or make the park a little more fun place. You can have the greatest rides in the world but if you have bad park employees you will lose many guest.

[DeliriumDreamer]

Y'know, I've recieved a few good GR's in my time, and I gotta say that one of the nicest things you could do for an employee there is not just to acknowledge a job well done to their face, but go over to Guest Relations and encourage their good behavior. It's a plus for everyone.

Something you should know about bad GR's- I wouldn't advise giving them unless you knew what the situation was. If an employee was rude to you- that's one thing. But if an employee wasn't staring at the ride at the moment you saw them or whatever the reason was- just think before you do anything irrational. I had a good friend of mine get into a lot of trouble while working at CP for something he didn't do.

Oh, and when you do give a GR for whatever reason, be specific. Being too vague (especially about the person involved) doesn't help anybody.

Just a word of advice from a friend.

[tubaman]

I was practically singing praises on the comment card we left after a magical week on a Disney cruise. All the employees seemed to be going above and beyond their duties. In fact, one of the room service ladies helped me tie my tie on formal night.

[MarketingExpress]

I was thinking about filling out a bad one today, I still may e-mail them, what do you think I should do? He is what happened. I was waiting in line for Shake Rattle and Roll, well the op behind the control panel, wasn't even watching the ride what so ever. He was too busy having his head down, or texting on his cell phone. When I worked at the park, you in no way were supposed to take your eye of the ride at anytime it was in motion. And surely you shouldn't have been texting or playing with you cell phone in front of Guests. He also was using his head to push the buttons to release the restraints. Should I blow this off, or should I let them know about this?

Personally I wouldn't. Yes the texting on the job part is out of line but the head thing is fine. I think you should be able to have some fun on the job without being punished.

You can have fun, but workers also need to be professional at the same time. I have seen ride ops do the same thing with their heads and end up hitting the wrong button. As far as the texting, no emplyee is suppossed to have a cell phone on them anyway.

Here is a little word of advice from someone who ready through every single guest comment for the forst 3/4 of the 2006 season. When making a complaint be specific on who you are talking about. Example "Tom from Firehawk..." When you are specific, it makes it easier for the managers to talk to specific people instead of talking to the entire crew and starting a manhunt. When giving a compliment, it helps to be as specific as possible even if it is an entire crew you are complimenting. Example: The crew at IJST at 9:00 was doing an awsome job pumping up the crowd to ride. When you give a comment like this, managers can see who was working at the ride at that time and make sure that the right people get the praise they deserve.

Make sure that if you do see that ride operator, or ride crew doing something well that you make sure you let them know they are doing a good job or let their manager know. I can tell you from all of my guest comment reading the negative out number the positive by a huge margin and giving someone the praise they deserve can help make them a better employee.

[DeLorean Rider]

In the rides department no cell phones are permitted at the rides. One violation is a write up, 2 is a termination.

[jondrewfoo]

i filled out a bad comment form for an employee that was operating congo falls on the 26th, she yelled at these kids that were about 5 that came up the exit ramp because one of them had a diability or something. she had told them to get in rows 2 3 or 4 i think, or something like that. one of them got in the first row, and she really rudely yelled at them for that. they werent old enough to comprehend it... anyways i filled out a form for that, and the fact that i got stuck on Firehawk laying down for about 15 minutes giving me and my friend a huge headache the rest of the day. they said they would be in contact with me, but they have not as of yet. i wold not have worried about it if they wouldnt have assured me they would contact me about the situation. do they respond late, or do you think that they jsut wont respond?

[Guest kwindshawne]

I sent a complimentary email to paramount for a ride op at racer last season. I didn't get her name, but gave a description, time and what day she was working. She basically double checked a couple of the smaller kids to make sure they were tall enough for the ride, even while guests on the train were getting ****y. She never lost her cool and kept the cheery attitude. I received a reply within 24 hours and it was very nice, thanking me for taking the time..they wanted to be sure the proper employee was recognized.

This year however, I sent an email regarding trading in my season pass since I have an employee ID. I sent this email in May..to date, I still have not received a reply. I worked the grapevine and resolved it on my own. That is the only thing I can say about it.

[MarketingExpress]

This year however, I sent an email regarding trading in my season pass since I have an employee ID. I sent this email in May..to date, I still have not received a reply. I worked the grapevine and resolved it on my own. That is the only thing I can say about it.

It used to be that you had to go in HR and fill out a form to get your money back for your season pass. Try stopping into the HR office on your way on or out of work to take care of this.

[geekman]

I'm in rides ops this year and I have never been told if if the ride I work has had any good or bad comments by guests.

[jondrewfoo]

does anyone know if the email that they have for general comments/questions and whatnot is still functional. i sent an email to it, but it ended at paramountparks.com... is that still checked at all?

[BoddaH1994]

does anyone know if the email that they have for general comments/questions and whatnot is still functional. i sent an email to it, but it ended at paramountparks.com... is that still checked at all?

All associates of Kings Island who have email have @Paramountparks email addresses.

[jondrewfoo]

lol thanks for the reassurance, they should really update those... but i emailed them about 4 days ago or so, with no response as of yet...

[Dane]

does anyone know if the email that they have for general comments/questions and whatnot is still functional. i sent an email to it, but it ended at paramountparks.com... is that still checked at all?

The parks comments email address is kingsislandgr@paramountparks.com, please keep in mind that due to the volume that they get that it may take 1 to 5 days for a response.

[Cory Butcher]

As an employee, We all really have a better day when someone compliments us on a job well done. Or for exceptional map directions, history of the park, etc. Getting that compliment from a guest really makes a 100 degree day go alot quicker, and recieving word from a supervisor or manager that a guest complimented you goes even further!