coasterdime Posted April 13, 2004 Share Posted April 13, 2004 It seems some of the best crews got very few comments last season. I always either stop at GR, or write a note when a ride crew is exceptional. Some of the employees here might let you know why a good guest comment is important. If you have a good time....that's probably the best way to say thanks. Quote Link to comment Share on other sites More sharing options...
stephenmayes Posted April 13, 2004 Share Posted April 13, 2004 ^ Well said! Tiny Now go post one more so you can get to 100 Quote Link to comment Share on other sites More sharing options...
andyatuc Posted April 13, 2004 Share Posted April 13, 2004 Also this year the new Funcentive Rewards program gives associates points for GR compliments. If you really wow someone then you'll get an extra 250 points (I think, check in the Star News) for it. There are two downsides to this that I can see already, people will compliment their buddies when they go to the park (this probably can't be avoided) and those of us in GR have little or no chance of getting the same compliments. We'll handle situations all day and not even get a simple thank you but we'll spend more time entering reports for the rest of the park. Now of course it's early in the season and this may not be true down the line, but I've got a feeling that we'll get to enter a BUNCH more this year than last year regardless. /my two cents Andy Quote Link to comment Share on other sites More sharing options...
DeLorean Rider Posted April 13, 2004 Share Posted April 13, 2004 Yea, we really appreciate it when guests recognize when we are doing things right, not just when something does not go exactly perfect. If you do notice that an associate was excptionally good or helpful, make a not of it and just take a 30 second stop at Guest Relations on your way out of the park. Believe me it will help make the associates day and let us have more fun while working if people are not always just trying to watch and see of someone makes a mistake. -Thanks- Quote Link to comment Share on other sites More sharing options...
joe Posted April 13, 2004 Share Posted April 13, 2004 I made sure to comment on the crew I encountered on Hypersonic at PKD. Phenominally nice crew, especially during the 2 hour breakdown. I stayedon the platform since they said anyone who wanted to wait could, and after everyone else left, I chatted with them and kept them from being bored. They let me take a solo ride, then the ride broke again. Ah well. But I have to commend a supervisor I encountered last year at PKI. She was in Rivertown, and her name was Jessica. I had to talk to her three times in one day last year due to a few incidents (none of them our fault), and she was always completely courteous. I just didnt get a chance to stop by Guest Services to commend her. Quote Link to comment Share on other sites More sharing options...
derbeast Posted April 13, 2004 Share Posted April 13, 2004 There's no sup in RVT named Jessica, our manager is Jessica and there's a supervisor in Old Coney named Jessica, you're probably talking about the manager though. Quote Link to comment Share on other sites More sharing options...
Solid Snake Posted April 13, 2004 Share Posted April 13, 2004 LMAO at this post. No crew at PKI that special for me to go up and ride some note saying they are greater than some other crew that works just as hard. When I was up on opening day, I was waiting for FoF and I saw the 4 star signs. I assumed the got the stars because they are a great crew, right? Not only was one of the stars dangling off the hook but the crew wasn't that great. They loaded people on the train and sent us off like every other crew does. I guess I fail to see what constitutes as a great crew. Quote Link to comment Share on other sites More sharing options...
coasterdime Posted April 13, 2004 Author Share Posted April 13, 2004 LMAO at this post. Glad I was able to make you laugh. ::shrug:: Yep, there are some crews who do little more than check a belt/bar and send the ride off. There are also crews who are friendly, smiling, and make every effort to get us on the ride more quickly. *The Beast/Eagle crew is especially great. *On Saturday, SoB's crew was hustling, and kept the lines moving....despite a one train op. While the train was on the course, those guys were actually talking to the peolpe on deck....not just treating us like cattle. *Last year's Delirium crew were not only revved up, they busted their asses getting rid of line jumpers. It may be part of their job, but not all crews take it so seriously. *During the power outage on dry run, The Racer crew was cutting up and telling jokes, and kept apologizing for the wait....even though it wasn't in their control. *I've seen more than a few crews handle special needs guests with humility and dignity, something many parks....or businesses won't do nearly as well. *Many of the crews (especially after newbies are broken in) will allow re rides. I'm not sure if that violates park policy, but I can assure you that the guests more than appreciate it. I've been fortunate enough to visit many parks in the past few years. Maybe somene who has little or no experience with other parks can take PKI's friendly employees for granted, but not all parks have the same caliber workforce. If you're too important or too busy to take a few seconds to tell the park that they're doing well, that's your business. I was merely pointing out that for those who actually appreciate what a good crew/employee does to make your day a memorable one; there is a way to say thanks. By the way, anyone who works with the public knows that sometimes people can be less than polite. When employees can shake that off and still do their job well...it says something about that employee. (not just PKI employees) Quote Link to comment Share on other sites More sharing options...
Return_of_Yogi Posted April 13, 2004 Share Posted April 13, 2004 AND JUST TO SHOW YOU....... It Doesnt have to be just a great ride crew that enjoys reconition. (sp) My first year in the park, I was in costume, and was reconized bu HR because a guest had been having a bad day, and Yogi, took the extra time to make them smile.......that's all it is, IF I CAN MAKE ONE PERSONS DAY BETTER, then I know I make a difference, Food people the same, I remember seeing this past weekend a child drop thier Blue Ice Cream, and Not even a minute later a food service associate had brought them out another . It's all about making your expierence better, and if we can do it, then we are happy. Quote Link to comment Share on other sites More sharing options...
stephenmayes Posted April 14, 2004 Share Posted April 14, 2004 *On Saturday, SoB's crew was hustling, and kept the lines moving....despite a one train op. While the train was on the course, those guys were actually talking to the peolpe on deck....not just treating us like cattle. Thats how its gonna be all summer...Sob has the longest line in the park at many times during the day...so the guests deserve to have some conversation thrown their way...plus it makes the day more enjoyable for the associates as well! Tiny Quote Link to comment Share on other sites More sharing options...
AZ Kinda Guy Posted April 14, 2004 Share Posted April 14, 2004 Sure the GR comments are great but a crew doesn't need good GRs to know they rock. As long as the supervisor shows their appreciation and gives good positive feedback, the crew will get in the mindset that they already rock. Long before that good GR came along. Quote Link to comment Share on other sites More sharing options...
joe Posted April 14, 2004 Share Posted April 14, 2004 derbeast, all I know is that she showed up when my friend was complaiing when he got TRTR grease on his white shirt, when The Beast's lap bar didnt lock for me, and whenthe fight almost broke out that ngiht on The Beast because some tool threw ketchup packets backwards from the front of the train. Quote Link to comment Share on other sites More sharing options...
RMBryan Posted April 14, 2004 Share Posted April 14, 2004 im glad this topic was started. i know i try to do more than check the lap bars. i really appreciate and know that other employees appreciate it when the guest decides to take an extra minute to give me/my crew a good GR. Quote Link to comment Share on other sites More sharing options...
coasterbilly Posted April 15, 2004 Share Posted April 15, 2004 definitely agree with all of this, crews deserve recognition for doing a great job. Usually if there's a line and it moves quickly, i say thanks to the operator for doing a good job, they deserve it. Quote Link to comment Share on other sites More sharing options...
Know_It_All Posted April 15, 2004 Share Posted April 15, 2004 The Beast crew was great. That had to put up with a lot of crap because of those seatbelts---what a waste. Kudos! Quote Link to comment Share on other sites More sharing options...
RMBryan Posted April 15, 2004 Share Posted April 15, 2004 dont forget about racer. racer got seatbelts too. looks like you dont know it all...jk hey and i think it is starting to make everyone mad and i know that you have just joined but dont post stuff like yea i agree. Back it up a little we dont want to read your "sass" Quote Link to comment Share on other sites More sharing options...
SOB_TOM Posted April 16, 2004 Share Posted April 16, 2004 Hey Andy, Dont feel bad about not getting recognition. Noone in the parks GP even knows that theres a tech service crew except for the ones on these boards. Oh well, guess you cant win em all. PS. Those flags were from last season. Some crews took them home for keepsakes, others wire-tied them from the rafters and now they are stuck (SOB!!!!! Tiny, chew Drew out on that one!) Quote Link to comment Share on other sites More sharing options...
TopThrillDragster Posted April 16, 2004 Share Posted April 16, 2004 The Beast and WWC have the best crews ever. Quote Link to comment Share on other sites More sharing options...
DragonLord Posted April 18, 2004 Share Posted April 18, 2004 I guess we could start a whole new thread on if your a great employee... Anytime a park employee makes your day, let GR know about. We all wear name badges, and I'm sure you can tell if someone is working in games, or merch, or food or entertainment, whatever. You can always ask for a last name. A lot of employees don't get a lot of recognition, even from sups, although they are getting better at it. I haven't heard a complaint about a sup yet from an employee this year. Most people are quick to complain, but slow to thank. Quote Link to comment Share on other sites More sharing options...
beastdude Posted April 18, 2004 Share Posted April 18, 2004 I have to say The Beast crew is the best but, I have to give a hand to the people who work HB and NC. That place can get pretty crazy, especialy on a hot day. Quote Link to comment Share on other sites More sharing options...
carpetarson Posted April 20, 2004 Share Posted April 20, 2004 Hey guys where exactly is the GR. shoot if i would of know that you can give the crews comments i would of last year. All of you workers there all do a great job and thanks for making many of my PKI experiances the best it could of been Quote Link to comment Share on other sites More sharing options...
teenageninja Posted May 14, 2004 Share Posted May 14, 2004 It's been awhile since this has been replied in so I figured I'd bump it up. Remember folks there are other good rides with good crews besides The Beast in the park. Beast has nine grs which equals 3 Crew of Excellence flags, no other crew has one gr. So go to Guest Relations if you see a crew doing a good job, doing thier job right, or just made your day a little better. Quote Link to comment Share on other sites More sharing options...
dxrunner Posted May 16, 2004 Share Posted May 16, 2004 i know im new but from what ive heard GR's are hard to get...and we cant tell people "hey go up to GR and tell them how great we are" but what makes me mad is the people that say they will or they have...and yet i havent seen anything... nothing in our stations and no new stars yet on our name tags...so from employee to consumer or employee to employee if you say your going to go up to GR for us or for one person...please be a person of your word and do it... it will want to make us do our job that much better Quote Link to comment Share on other sites More sharing options...
dxrunner Posted May 16, 2004 Share Posted May 16, 2004 lol ohh yea were is GR i was at the park last week and Skyflyer, beast and SOB earned one in my opinion in my last 2 "off the clock" visits from me lol. but i cant do that because i dont know were it is thanks Quote Link to comment Share on other sites More sharing options...
TheRickster Posted May 16, 2004 Share Posted May 16, 2004 It is at alittle window at the turnstyles in the front entrance of the park. Also if anyone forgets to give GR's you can always go on your next visit if you remember and still leave some good thoughts. Quote Link to comment Share on other sites More sharing options...
UntamedBeast Posted May 17, 2004 Share Posted May 17, 2004 The Beast crew will accept every good gr that anyone is willing to give... funny thing is that the people giving them this year had said they meant to last year... Quote Link to comment Share on other sites More sharing options...
BoddaH1994 Posted May 17, 2004 Share Posted May 17, 2004 Let's do this: how about everyone on here keep their eyes peeled for one employee that is exceptionally nice, or has gone above and beyond and make sure to recognize them at GR. I mean, even if you're not an employee or never were, you should be able to tell who's doing their jobs and who's... just working... You know what I mean. I think it would be a good way to give back to the park. Plus, if people are recognized, they are far more likely to continue to go above and beyond and influence others to do so as well. Quote Link to comment Share on other sites More sharing options...
coasterdime Posted May 17, 2004 Author Share Posted May 17, 2004 ^^^I agree, and in the past few seasons, I've stopped by....or even mailed a letter, to sing the praises of an employee who was exceptional. Quote Link to comment Share on other sites More sharing options...
0-120 Posted May 19, 2004 Share Posted May 19, 2004 Allan from Top Gun said how are you. I thought that was very nice. I was very appreciative of that. Really a lot of the employees seem nice. Quote Link to comment Share on other sites More sharing options...
coasterdime Posted May 19, 2004 Author Share Posted May 19, 2004 For the past couple of seasons, the crews have been incredible! Quote Link to comment Share on other sites More sharing options...
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