I agree. As enthusiasts we want to know every little detail, but I don't think the GP really cares. Look how surprised the GP is about a new attraction announcement even though it had been decoded on social media channels for days/weeks/months...
Regarding the differences between the Raptor and Banshee incidents, the difference though was initial rumors of Raptor was that someone was ejected from the ride. The park wanted to get out ahead of that. And it was the "infancy" of social media where there was more interaction from companies because social media was a new thing everyone was wanting to be part of.
Whereas the Banshee death this summer, from the very beginning it was rumored that a guest jumped fences into restricted areas, and that was factual. That story ended at the very beginning. The park issued a statement to the media and the media reported on it and the GP accepted what the media was reporting and it became old news quickly. There was nothing to gain from the park issuing a statement as the GP had already moved on to other news. When Banshee reopened, its ridership was like nothing happened. Had the park made social media posts, it would have been flooded with what we saw flooding the news media posts - "Darwin award winner" "Stupid idiot" "Can't you read" and much worse stuff. Then the park is put in the situation of do they let some of these types of comments (and some derogatory comments people made elsewhere) sit on their official social media channels, or do they delete those and then get beat up for censoring posts and then the story continues to have stay relevant. They wanted it it behind them. If they don't engage, the story goes away....
A lot has changed in the social media landscape since that Raptor incident.
As Tr0y pointed out, many companies are taking the silence is best approach to negative issues. Boar's Head has 10 deaths associated with it and no comment about their thoughts are with the families of those that died, blah blah blah. Just some generic posting about they take health and safety seriously.
Just because we think companies should be transparent and spill every little incident, they are paying people big bucks that have apparently decided that silence is the better long term strategy. Take the lumps quick and move on. Maybe legal is telling them or maybe the marketing folks above the park level have decided, who knows, but that is the trend we are seeing if we look big picture at different industries. Many companies are cutting back their posting frequency in general, then when they are silent when an issue happens, it doesn't look odd because they don't post frequently to begin with.
The GP have short attention spans. Let it run its course in social media, usually a day or a couple of days and the GP moves on. Once the company starts engaging, the story lives on and stays relevant and on the top of people's minds. There is a reason why when Elon or Trump attack people, the people don't engage in a response. It will be old news tomorrow unless the company engages in a back and forth.
Take the bump this weekend. It was the chatter among guests on Saturday and yet they still got in line to ride it. Many were talking about the bump while in line to ride it. Didn't bother them in the least. Same with Sunday. KI posting about it will make it sound like a bigger deal than it was and may actually do more harm from the GP perspective. We are enthusiasts and want to know every minute detail. The GP doesn't. Do you know how much goes on behind the scenes we are never made aware of....Do they have to report to us about every popped nail hammered back in or split board that was replaced on The Beast as part of the daily inspections....What good would it do....
While we want to know every detail, the park isn't under obligation to post about it. I am sure there is stuff that happens that our curiosity would love to know about, but there is no good that comes out of them posting it.