Exactly!
I had said the same thing in a wall of text post in 2023 after a certain event happened and many thought I was crazy LOL. Excerpts below:
Just like social media has changed the landscape of the traditional news outlet, where in the past the TV news and newspapers needed two separate sources to confirm news before they would publish it, I think it has changed the direction parks are going. Now it’s often as simple as re-tweeting somebody else. The immediacy of X, Facebook, TikTok, and Google searches in this new 24/7 world of news has created this rush to be first, albeit now with typos, inaccuracies, and whatever else.
Has this same immediacy phenomenon resulted in differing skillsets and has the need for the traditional top notch “marketing professionals” in amusement parks been diminished over the years as a result of social media, bloggers, influencers, etc.
Let's face it - all the free publicity and answers to questions KIC provided over the years, and all of the questions fielded on the Facebook season passholder page is basically doing the job of paid employees for free!
How many less positions are needed to be staffed in the call center now that many of these answers are provided by people on social media sites answering the questions for free?
It is clear people would rather go to Facebook and ask random strangers the hours of the park rather than opening a browser and finding the official park website and pulling up the hours LOL. And you are very well aware many will respond with the wrong answers as well, yet that seems to be where people are going for their information.
Jim is putting out more frequent information and marketing on the FB season pass page than KI does. As such his stuff has higher visibility.
Is it possible that things like the FB season passholder page and influencer channels are a better marketing tool than the official KI social media channels? Way more traffic on the passholder page or even KIC than the official KI FB and twitter pages.
And then let’s not forget about the countless bloggers, influencers, channels, etc. that all have a larger audience than the official park social media sites.
And many of these influencer channels do a great job of “marketing” a park and their new attraction that reaches a far broader audience that the park isn’t paying for!
At what point do you let that type of marketing/Q&A be handled for “free” by overzealous employees and park fans on social media sites and eliminate a PR role and some staff in guest services and roll “marketing” up under the GM umbrella for those rare occasions something happens that a spokesperson needs to be provided to the media? Or simply hire a PR firm for the couple times a year marketing blitz on new attractions and special events or when something goes south and an incident requires damage control?
Don’t get me wrong, I think there will always be a need for a guest services call center and park marketing staff as not everybody is on social media LOL, but has social media influenced the amount of money a park needs to spend on marketing and the type of professionals needed in those roles, or maybe a redirect on how that money is allocated? Maybe the park should be paying you and your admin staff for your FB page!
Or put another way, should parks make an investment in being more active on their social media channels? Is the old marketing way of not over-saturating the public with constant material to the point that it becomes background noise and no longer paid attention to relevant anymore in the social media age?
Just using CF as an example, it appears to me that the amount of posting and interacting by park staff is somewhat driven by CF policies. The parks generally post about the same frequency and while some of the parks interact with guests on social media, it certainly isn’t constant, and far more posts are not responded to than responded to.
From a social media perspective, would a park be better off to adopt some of the social media methods that influencer sites have? Look at Don as an example – he is way more active on social media now and providing content more frequently than when he was at KI – was that CF driven or did he have so many other duties that social media was a backburner?
For example, while it may hurt the FB season passholder page, would KI be better off posting to their social media channels and responding to comments at the frequency Jim and the admin crew does on the pass holder page? And maybe that role isn’t a PR person but a guest services type person?
Or would KI posting at that high level of frequency cause people to tone out and not pay attention to the official social media sites?
Would daily posts by KI on park hours, if there are fireworks etc., be a good thing or should they stick to the infrequent posting and as such end up getting buried and lost amongst all the other influencer channels?
Just a bunch of random curiosity thoughts LOL.