disco2000

There you admitted you have been out of the game and have no skin in this fight, so move out of the way to those that are currently suffering LOL. You have spoken with your wallet and haven't had a pass in who knows how long...you don't think things have got worse? Since you are not an active passholder going thru these issues, your opinion doesn't carry the same weight as those that are. The fact that they don't offer refunds is evident in now you can buy "refund insurance" on your ticket and add-ons....why would they go thru that effort of negotiating a package with a 3rd party if their policy was to willy-nilly pass out refunds. I find it hard to believe that you have been issued refunds from KI. I was with my friend's family on two of the times they calmly stated their case and ....well what does it matter you wouldn't believe me anyway...but let's just say it was a very convincing argument backed with receipts and doctors notes and tests. @jdf21972- how often does the park offer refunds? I know based on social media posts, it doesn't happen often. We see way more post of people saying they were told No Refunds. Unfortunately, warts and all, the season pass is still an incredible value and hard to beat on cost/hr of entertainment value. As an example, people spend 4 times the amount of a gold pass per month for the privilege to belong to country club. Heck some swim clubs monthly dues are the price of a gold pass. But just because it is an incredible value doesn't mean that folks should accept being sold one thing and being provided another. The park is selling a product with advertised benefits and when said benefits are taken away, the criticism is valid.

Like buying a new car and only getting 3 tires LOL

My friends did go to Guest Services and did plea their cases and was told sorry No Refunds. They even asked to not be refunded the entire pass, just refund the difference between Prestige and Platinum and revert them back to Platinum and were told NO. They tried it on several occasions - within weeks after the bottled drinks were removed, once at the end of last season, and then again this season. All three attempts a hard NO REFUNDS was the answer. And these are real situations and very good friends of mine that this whole thing has left such a bad taste in their mouth, that they are taking their discretionary income elsewhere next year.. Between the two families, that is over $10K in passes and add-ons not being renewed... But sure assume I made it up.... There were people that were impacted by the 8pm closes based on being college students going back home for the summer and planned to get a lot of use out of it before they went back home, along with people complaining about the chaperone policy and they now couldn't drop their misfits off after 4pm without a parent - and from best I can tell in all cases they were told sorry no refunds. Nobody I know that complained got a refund. Maybe someone somewhere did, but they are very stingy with that. Usually only a death IF the person didn't use the pass... Um no if you have season long FL you are guaranteed a wristband regardless of how busy or what time you show up.... Um yeah I had to buy a new TV when all of a sudden I needed an ugly converter box that had no place to go with a mounted TV without looking stupid. I guess I didn't have to buy a new TV and could have left it looking like crap LOL. There was a period of time in this transition period of analog to digital where a lot of people got screwed over if they bought a TV during that period. Even today with brand new TVs you cannot take cable coax and connect to the TV directly - you need a stupid cable box that wasn't needed previously. I am just pointing out the fallacy of your argument regarding the TV analogy brought up. What you can dish it out but can't take it Like I said, you apparently are someone that just rolls with the changes and do not care that you are not getting what you paid for. Good for you. You are the pass holder CF likes because they can eliminate everything and you will continue to open your wallet without complaining....

OK - let's go with the season pass since that is what you are harping on. Dates have changed after the calendar has been posted and passes were bought. Hours have changed since the calendar was posted and passes were bought. You know the early closes due to "weather". Last year they made changes from 10pm closes to 8pm in May. I know people with handicap plates that bought Prestige just so they could show up later since the handicap lot fills quickly and the preferred is basically at the same general location (just other side of walkway). I know people with allergies to the dyes in drinks so they cannot even get water from the Coke machine since they share a drink with the water dispenser. They would buy bottled water and essentially decided to go with Prestige as essentially their bottled water drink plan. In both of these instances - these were not pass add-ons but were integral to the actual Prestige pass itself that were removed after purchase. Ok, so you didn't like his TV metaphor and you brought up a smart TV function as "add-ons" that if you found critical to finding value in the purchase, you would have been a fool to have agreed to the purchase - well to many people the add-ons are critical to finding value in the season pass purchase. Plus they paid for the add-ons. If you bought season long FL and then they said your ability to obtain the wristband was subject to availability after your purchased it, you would just roll with it and be like all good since I attend so much? So I guess you were ok when you needed to either get a new TV or get a converter box when the OTA signals went digital? Or needed to add a Spectrum box when they changed their signal and you couldn't use the digital tuner in the TV? Obviously this hasn't impacted you or you just operate at a different level than the average consumer, but these are real issues that are blasted about all over social media. Or maybe you just roll with the changes and keyboard warrior those that actually expect to get what they paid for Let's look at another electronic - many people have purchased Arlo security cameras as they are quick and easy to put up. They recently changed their terms and conditions - many purchased it with the expectation that these functions were part of the system "But on January 1st, 2024, the company’s killing that feature for many Arlo cams — and reserving the right to eliminate all cloud functionality, including email alerts, push notifications, and other “bundled services or features,” for any camera that hasn’t been manufactured for four years." Or what about Ring that did something similar. Many people purchased their alarm system because it provided the ability to arm and disarm the alarm from the app. They just changed their ToS as well: "Starting March 29, 2023, a Ring Protect subscription is required to access Ring Alarm in-app features in the US and Canada, including digital notifications and the ability to Arm and Disarm from your app." So now something someone got free as part of their initial purchase now has a $200 annual fee if they want to continue using it in the same manner at which they were promised it would work at initial purchase and did work that way until March. Or what about car manufactures going to a subscription model for things like the ability to use the already installed heated seats in your car? Are you ok paying $18/month for the right to use the heated seats in your car? I guess in all of these examples, you are ok with just opening up your wallet and giving them more money for items you already purchased

I always assumed that the free FL at renewal was a loss leader to try to convince the buyer that "hey FL is kinda convenient" and would lead to either a season-long FL add-on or a purchase of a FL one or more times the following year. Given the "investment" into the kiosks that allow anyone in the park the ability to purchase a single use FL, I suspect that is the same intent here is to drive sales on those kiosks, as well as maybe convert a few to Prestige passes.

On the parks that currently are selling 2024 passes, they are showing Fast Lane as an add-on

After Prestige holders PURCHASED the pass, they quietly removed bottled drinks and made preferred parking subject to availability (it was a guarantee when the passes first came out) to name two off the top of my head. They also said perks could be used elsewhere until Tony's blog said different. They also cut back the hours of the Lounge. Prestige were offered enhanced fun perks - has anyone seen those? Gold/Plat gets fun perks - anything of any value there? In years past they changed the timing between meal plans (although they reverted back prior to start of season). They have changed meal options mid-season for the meal plan. One day at Chicken Shack you no longer got bread with a salad. One day you no longer got a coney with a 3-way on the meal plan. They changed something with Panda Express as well. According to FB posts, implementation of the chaperone policy after passes were sold was a deal killer. Give me and others time and we can come up with others LOL. How many times someone visits is irrelevant - the fact of the matter is they have a history of changing terms and conditions after sales have been made. Although they do provide the legalize that allows them to do so, that doesn't make it right either. As someone here used to say "They already got your money"

Banshee is currently testing and all the towers have been down most of the day due to wind at 300 feet.

It seems to be touchy. I know some that could only redeem one meal plan per order and others could load up a couple of passes - on the same day lol. The biggest issue is having to type in the pass number lol. The food order is in the app and you would think it could pull the pass from there instead of having to manually enter the pass number lol. There is still a lot of work that needs to be done before it gains acceptance and usage. If the line isn't long it is faster to go thru it than via mobile ordering lol

Yes you put in what time you want to pick it up and then they send a text with the code (or it shows up on app) when it is ready for pickup and after 10-15min the order is canceled as they don't want the food sitting there too long. Believe me this method is more efficient and faster from a guest perspective than like Enriques. In that scenario you go thru the door labeled mobile order and then you "fight the line" of people coming thru the regular line to get your order (if they are running both sides). So if you aren't aggressive and cut in an opening you won't get your food. Coasters at CP was great - a door on the side and you go into a little room that is only mobile orders that you simply scan the code and a door opens like an Amazon pick up. Not having to fight the regular line is a huge bonus with these lockers.

Only at Coasters lol. Or at least last time I was there lol.

At CP they give you like 10-15 minutes and they cancel and remove food.

Them Prestige pass holders will buy any add-on

Do you have confirmation that one train ops is due to staffing cuts or is there an issue with a train that has forced their hand to only one train ops for AE and FoF? I would think given Adventure Port is new, that even though AE is an old ride with some enhancements this year, that they would want it running as efficiently as possible and would run it with two trains if they could? One thing KI has seemed to always do is run all trains even on slow days. Exception is they will pull off a train on Bat during rain. So I think it is train related. Otherwise why wouldn't they pull a Six Flags and remove a train off each coaster? Well except for Invertigo LOL.

Is the peeling off look intentional or have unsupervised minors been pulling on it LOL

Don't worry, new for 2024 will be the all new Solar Panel season long add-on that is exclusive to Prestige pass holders who will purchase to finance said infrastructure And then to ensure the bait and switch is complete, they will arrive to the park in 2024 to find that the solar panels cover the entire lot except for the Preferred Parking

Looks like Six Flags must like the ROI to do it at another https://www.yahoo.com/news/six-flags-rolling-fantastic-tool-113000602.html

Then the article mentions totally unrelated incidents with Cedar Fair and elsewhere https://www.yahoo.com/news/florida-roller-coaster-closed-boy-020100220.html

When was your last visit to Grain and Grill...

Better buy your Top Thrill 2 merch this year lol

Let's hope that it is just a new worker that wasn't aware. But is was the only thing worth it, so they probably have a ton of meat they are trying to get rid of

What do you mean

Oh yea absolutely. Every one of the associates in the Tower Gardens display right now have busted their behinds to give great customer service and are deserving of the recognition. I was implying more of the past "PR stunt" inductees LOL....

Yep, at this point, the names on the Haunt Tombstones carry more meaning and significance

Even though it says "Hall of Fame", those pictures are more of the "All-Stars" AKA as associates this year that provided great customer service and received compliments in guest services. While some are long-time associates of the park, a few are first or second year employees. This is different than the Hall of Fame that many of us remember that used to be behind the stroller rental area next to the Theatre (which ironically had a picture of Don on The Racer there yet not in the HoF) before the HoF was moved to the hall of HR. Stay tuned if they combine them and add write-ups and pictures to the HoF that had public-facing Inductee ceremonies.