I think that's a problem on the inside which is working its way out. If a smoker sees hundreds of other people smoking carelessly outside of the smoking areas, they will obviously think KI isn't serious about the policy. If someone addresses them about it, then they are one out of hundreds of people violating the rule and I can see why that would upset them. I'm not condoning smoking outside of the smoking areas or arguing with employees, but I think that's where the problem stems from.