Refund Protection

[jdf21972]

KI is offering refund protection on ticket purchases online. So if you have some medical emergency, car issue or if the park closes (ie. Winterfest weather) you call a number to this place and get a refund of your ticket. Thoughts on this new insurance product.? The example below shows 3 BAF tickets if purchase.

 
 
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[BeeastFarmer]

Did they rehire dick kinzel?

While other industries do this, it's usually for cruises or tours, not a $40 ticket to an amusement park. 

Guess holiday world and Kentucky Kingdom will be see increases in attendance when people find out Cedar Fair will not allow you to choose a different day...but hey, they already have your money!

[Benjamin22]

This is beyond trashy. I remember one time when I visited Kings Island for my birthday one of buddies who had invited bailed on me, the park was kind enough to refund the ticket. Doubt they’d do the same if they’re trying to pull this. 

[disco2000]

Wonder if they will change closing early due to "weather" to what it is "low staffing" as apparently low staffing won't qualify as a refund but weather would 

[jdf21972]

Wonder if they will change closing early due to "weather" to what it is "low staffing" as apparently low staffing won't qualify as a refund but weather would 

The way I read it would be a national disaster would need to be declared if the park opened then closed or if weather conditions prevent the park from operating all day. Can’t remember the last time the park was closed due to national disaster being declared.


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[jsus]

13 minutes ago, disco2000 said:

Wonder if they will change closing early due to "weather" to what it is "low staffing" as apparently low staffing won't qualify as a refund but weather would 

What does KI care how often this is used?  It's FanShield's money on the line.  KI is just selling you their insurance product, making profit off each sale.  It's just free money to them for enabling this "feature" in Accesso.

[LuvingKI]

I actually added this to a ticket I was buying for my daughter's friend, I added it to her ticket and meal plan. I received the email after purchase talking about doctor notices and stuff and I canceled it.

[disco2000]

9 minutes ago, LuvingKI said:

I actually added this to a ticket I was buying for my daughter's friend, I added it to her ticket and meal plan. I received the email after purchase talking about doctor notices and stuff and I canceled it.

And that is the thing.  If someone buys this thinking it is truly a free pass to get a refund if they don't go and then have to provide doctor notes and mechanic bills and act of God weather events in order to get a refund, people will badmouth KI, not the third party.

[Coastercrush]

Good luck jumping through all the hoops to get a refund.

[IndyGuy4KI]

There might be a high hope that you forget you purchased that extra protection. Like buying a gift card for a restaurant, and forging your have it.

[johnjniehaus]

I might be more inclined to purchase alien obduction insurance than insurance on a Kings Island ticket...

Whatever happened to wait till the morning of after you know the weather and then buy a ticket online? 

[KI Guy]

The erosion of goodwill between the park and guests continues. First they switched to dynamic pricing to squeeze more money out of weekend park-goers under the guise of crowd control and now this. 

Now when someone buys said single-day tickets and doesn't use them (even due to something legitimate beyond their control), rather than refunding/replacing the tickets in goodwill they can now say "well you should have bought insurance."

By the way they're not going to do that. This is merely taking advantage of the uninformed, the unassertive, and the anxious, (who will buy it just to be safe).

"Insured" or not you better believe they will return you the money or replace the ticket if pushed.

Remember this "product" the next time you see an insult of Six Flags business practices on this site.

[standbyme]

On 7/15/2023 at 7:33 PM, LuvingKI said:

….talking about doctor notices and stuff….

Dead grandmother eh…well roll her old bones over here…

[super7]

It sounds like they’re going to be closing the park early a lot in the future.
 

This is disgusting charging people for the option to refund. If a business can’t provide what they advertise (posted operating hours) then give refunds.   Keeping people’s money without providing the advertise good or service is not a good way to generate future business. 
 

Cedar Fair really is low on ethics these days between this and all their bait and switch.